Incident Management Investigator

Living Resources Corp • Town of Guilderland, NY

1d

About The Position

Living Resources is a non-profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness.
Living Resources works with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services.
To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.
The Incident Management Investigator is responsible for all aspects of internal incident management /trending and the tracking of RIA documentation to ensure compliance with regulation. The Incident Management Investigator conducts investigations and assists with related incident management tasks and documentation. The Incident Management Investigator is a team player who works in collaboration with other QA staff on special projects and tasks.

Requirements

• High school Diploma or equivalent
• A minimum of three years of experience in the field of intellectual/developmental disabilities
• Proficient in Microsoft Word, Excel, and Outlook applications
• High level of interpersonal skills to handle sensitive and confidential situations and documentation
• Attention to detail in composing, typing and proofing materials; establishing priorities; and meeting deadlines
• Excellent written and verbal communication skills
• Performs other related duties as assigned

Nice To Haves

• Associates degree
• OPWDD related experience from a program, quality assurance, or Incident Management setting

Responsibilities

• Review, track and follow up on all internal incident reports and RIAs; provide quarterly trend reports.
• Conduct Investigations pertaining to allegations of significant incidents, abuse and neglect as assigned by the Director of Quality Assurance.
• Complete quarterly reports for Mental Hygiene Legal Services.
• Assist with incident management tasks including: documentation in IRMA and investigation related reports, letters and paperwork.
• Maintain working knowledge of all OPWDD, NYS Justice Center, Federal and State Regulations.
• Participate in routine information sharing, problem solving and crisis intervention as needed; promoting good communication between all interdisciplinary team members.
• Participate in rotation of the QA on-call beeper phone and associated duties.
• Complete all other tasks as assigned by the Director of Quality Assurance.

Benefits

• We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Payment in Lieu of Health Insurance, Tuition Assistance, Retirement Programs and more.
• There are also opportunities to advance within our agency!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees