Industrial Technical Services Representative (Central Time)

Waste Management, Inc.

2d•Remote

About The Position

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. This position is remote however the employee will be required to work Central Time hours based on business support needs II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned.

Requirements

High School Diploma or GED (accredited).
One (1) year of relevant work experience (in addition to education requirement).
Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required.
Requires proven experience with Microsoft Word, Excel, and PowerPoint.
Requires interpersonal skills for internal and external interactions.

Nice To Haves

Prior experience with special waste streams and would strongly prefer prior exposure to Ignite or Salesforce.

Responsibilities

Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms.
Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.
Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
Effectively utilizes, coordinates and cultivates relationships with internal and external customers.
Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.
Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.
Leverages existing customer relationships to identify new waste stream opportunities.
Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.
Provides leads to account managers and program managers using WM sales management tools.
Conducts effective probing of inbound customer calls to identify the proper methodology to "close" the customer.
Assists account managers with receivables and collections issues.
Handles inbound customer calls and referrals from account managers.
Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.