Information Systems Specialist I

THREE NOTCH GROUP INC•Birmingham, AL

16h

About The Position

The Information Systems Specialist I is an entry-level, front-line help desk role responsible for providing first-tier technical support to end users. This position focuses on troubleshooting hardware, software, and basic network issues, onboarding new employees, and ensuring a positive technology experience across the organization. The role operates under direct supervision and follows established procedures while building foundational IT skills.

Requirements

Associate’s degree with no prior experience, or High School Diploma with 2 years’ experience.
Valid driver’s license.
Knowledge of commonly used concepts, practices and procedures in information services.
Microsoft Office 365.
Basic knowledge of Active Directory.
Basic knowledge of Windows Server.
Basic knowledge of Azure.
Knowledge of Hyper V.
Communication skills, orally and written.
Critical thinking skills.
Problem solving skills.
Seeing, hearing, talking, standing, stooping, bending, walking, reading, and writing.
Reaching with hands and arms.
Ability to lift 25 lbs. or more
Ability to work extended hours at times.

Responsibilities

In the context of the Balanced Scorecard, we recognize that our employees are also our customers. Their needs, satisfaction, and experience are critical to the success of our organization. Understanding and addressing their requirements, providing efficient services, and ensuring a timely response to requests from management or other departments are essential aspects of our customer-centric approach.
Serve as the first point of contact for help desk requests via ticketing system, phone, or email.
Diagnose and resolve Tier 1 issues related to desktops, laptops, mobile devices, printers, and standard applications.
Assist users with application setup, email configuration, and mobile device support.
Provide support for remote users, including VPN and remote access tools.
Onboard new employees by setting up accounts, equipment, and providing initial documentation and basic training.
Represent the organization professionally when interacting with employees, vendors, and the public.
Maintain a professional, non-distracting appearance at all times.
Test and deploy workstation and server patches.
Monitor and manage help desk tickets, ensuring timely resolution and proper escalation when needed.
Perform hardware and software installations, upgrades, and replacements following established procedures.
Assist with workstation patching, antivirus updates, and routine maintenance tasks.
Maintain accurate inventories of hardware, software, and assigned assets.
Perform basic Active Directory tasks (password resets, account provisioning, group membership changes).
Support multifunction printers and other networked devices.
Escalate unresolved or complex issues as appropriate.
Follow policies and procedures set forth in the Employee Handbook.
Perform other duties as assigned.
Optimizing System Utilization: Use hardware, software, and licenses responsibly to minimize waste and unnecessary expense.
Cost-Effective Solutions and Maintenance: Assist with preventative maintenance to reduce downtime and replacement costs.
Monitoring and Reporting Expenses: Track assigned assets and report issues that could lead to increased costs if unaddressed.
Successfully achieve metrics defined by your supervisor for skills development, knowledge acquisition, and personal growth (i.e., new software, conferences, certifications, licensure, etc.).
Complete professional development as assigned.