Information Technology Support Specialist

RUDIS•Marysville, OH

4d•Onsite

About The Position

At RUDIS, we are more than a wrestling brand—we are a movement built on discipline, innovation, and the relentless pursuit of excellence. Our mission is to empower athletes and teams to achieve greatness through performance-driven footwear, apparel, and culture. Every role at RUDIS plays a part in building a brand rooted in the values of wrestling: hard work, humility, and grit. Reporting To: VP of Technology Department: Technology Location: Marysville, OH Employment Type: Full-time

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
2–4 years of experience in IT support, help desk, or desktop support roles
Ability to perform repeated bending, standing and reaching
Moves equipment weighing up to 50 pounds
Positions self to install equipment, including under desks
Must be able to remain in a stationary position during shift

Nice To Haves

Relevant IT certifications such as CompTIA A+, Network+, or similar preferred

Responsibilities

Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc.
Support the Head of IT Support through management and resolving of user-created help desk tickets
Delegate help desk ticket workflow to junior staff as appropriate
Escalate help desk tickets to subject matter experts as appropriate
Perform basic network troubleshooting
Create and maintain backups of critical data
Install/troubleshoot application software
Maintain user accounts across all systems (network, email, phone, security, etc.)
Track, maintain and update IT inventory
Manage Windows and Mac operating systems
Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection
Manage user hardware including maintenance, replacement and ordering
Document IT processes and procedures
Work with vendors to help resolve technical issues
Perform other duties as assigned
Responsible for managing (IT portions) Onboarding/Offboarding of employees