Infrastructure Manager - Enterprise Hardware Asset Management (remote)

First American • Santa Ana, CA

8d • Remote

About The Position

The Manager, Infrastructure – Enterprise Hardware Asset Management is responsible for leading the enterprise hardware asset lifecycle program, ensuring strong governance, regulatory compliance, audit readiness, and cost optimization. This role manages a team of technical professionals and partners closely with Infrastructure, Security, Procurement, Finance, and Risk Management to protect enterprise assets and reduce operational and compliance risk. We are open to remote candidates for this role

Requirements

• 5+ years of progressive experience in IT infrastructure or hardware asset management.
• 3-5 years of lead, supervisory, or management experience in a technical environment.
• Strong expertise in enterprise hardware asset lifecycle management.
• Experience managing enterprise-scale hardware portfolios in a regulated industry.
• Hands-on experience governing ServiceNow Hardware Asset Management, Absolute Console, Microsoft Intune reporting, and SCCM reporting.
• Strong understanding of hardware inventory controls, endpoint governance, and asset security practices.
• Experience responding to internal, external, or regulatory audits.
• Knowledge of FFIEC regulatory expectations and familiarity with COBIT 2019.
• Strong analytical, reconciliation, and data analysis skills.
• Demonstrated ability to design, document, and enforce standardized governance processes.
• Proven ability to influence cross-functional stakeholders in a regulated environment.

Nice To Haves

• Bachelor’s degree in Information Technology, Business, Finance, or related field, or equivalent work experience.
• ITIL certification.
• Governance, audit, or risk certifications such as CRISC, CISA, or CGEIT.
• Experience building and maturing enterprise IT Asset governance programs.
• Strong executive-level communication and presentation skills.

Responsibilities

• Lead and administer the Enterprise Hardware Asset Management (HAM) program across the full asset lifecycle.
• Provide direct management and accountability for a team of technical professionals.
• Oversee asset procurement controls, inventory governance, deployment, transfer, disposition, maintenance, and warranty tracking.
• Ensure effective asset recovery, data security controls, and endpoint governance.
• Administer and govern hardware asset tracking platforms including ServiceNow HAM, Absolute Console, Microsoft Intune, and SCCM.
• Establish and maintain enterprise asset management processes aligned with FFIEC guidance, COBIT 2019, and internal GRC standards.
• Lead internal, external, regulatory, vendor, and licensing audit responses related to hardware assets.
• Ensure accurate inventory reporting, reconciliation, and documentation to support regulatory and financial requirements.
• Develop and maintain policies, procedures, and standard operating controls to mitigate cybersecurity, endpoint, and physical asset risk.
• Partner cross-functionally to align asset controls with enterprise risk management and financial planning.
• Define and publish KPIs related to inventory accuracy, compliance, asset recovery, risk mitigation, and cost optimization.
• Provide input to and administer cost center spending, including capital asset and purchase order decisions.
• Identify and recommend automation and tooling enhancements to improve governance and reporting maturity.
• Lead cross-functional initiatives to improve hardware asset management process maturity.
• Conduct performance reviews, hire, and develop team members.
• Support audit, regulatory, or operational needs outside of normal business hours as required.

Benefits

• First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager