Infrastructure/Systems Administrator

CACI International • Austin, TX

23h

About The Position

Join our dynamic IT team as an Infrastructure/Systems Administrator and play a critical role in ensuring the seamless operation of our physical and virtual desktop environments. This position offers a unique opportunity to leverage your expertise in hardware and software troubleshooting, data management, and network communications to support both unclassified and classified systems. You will have the chance to work independently and collaboratively to image, configure, and deploy systems, manage OS and BIOS updates, and ensure robust data security through encryption and permissions management. With a strong emphasis on customer service and communication, you’ll be instrumental in meeting SLAs, documenting actions, and assisting other IT teams as needed. If you thrive in a fast-paced environment and are passionate about technology, this role provides an excellent platform for professional growth and making a tangible impact on our organization.

Requirements

• Requires bachelor’s degree or equivalent and at least five years of relevant experience.
• Must be proficient with Windows desktop operating systems, as well as Dell hardware.
• Must be proficient with Microsoft Outlook.
• Must have a solid understanding of network communications.
• Must have excellent written and verbal communication as well as customer service skills.
• Must have the ability to work independently and with minimal supervision.
• Must have excellent time management skills.
• Must have minimum TS/ SCI Poly clearance
• Must already possess Security Plus certification

Nice To Haves

• Linux training/knowledge

Responsibilities

• Image, configure, and deploy physical and virtual desktops
• Troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations
• Manage OS, BIOS, disk and data encryption
• Install and troubleshoot end user apps and certificates
• Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions
• Properly document actions in trouble tickets and meet all SLAs
• Patch network ports, trace lines, install network switches
• Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers
• Install and configure VOIP phones and voicemail, troubleshoot phone issues
• Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues
• Plan for user moves, including connectivity, computers, and phones
• Maintain and troubleshoot local security/badging systems
• Prepare obsolete assets for disposal
• Assist other IT teams as needed
• Support unclassified and classified systems

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level