Inside Account Support & Order Entry Specialist

OW Lee•Comfort, TX

4d•Onsite

About The Position

OW Lee is a high-end patio furniture manufacturer serving a nationwide network of authorized dealers located in Comfort, Texas. We're hiring an Inside Account Support Order & Entry Specialist to support our authorized dealers and sales representatives by entering customer orders in our system with precision, as well as providing service and support via the phone and e-mail. This is a detail-heavy, accuracy-first role - perfect for someone who likes structure, organization, and catching errors before they become expensive problems. It's also a communication-focused position suited for someone who is organized, dependable, and comfortable interacting in a polished business-to-business environment. The ideal candidate communicates clearly and professionally in both writing and conversation, pays close attention to detail, and feels confident working with numbers. The position is onsite within our manufacturing office environment. Location: Comfort Schedule: Monday–Friday | 8:00 AM – 4:45 PM Position Overview The primary function of this role is accurate and timely order entry within a made-to-order manufacturing environment. As an Order Entry & Inside Account Support Specialist , you will process incoming purchase orders received through multiple dealer PO systems and our internal ordering platform. You will carefully review orders, enter them, and then audit them for accuracy in pricing, quantities, product configurations, finishes, freight terms, and special instructions. Because our products are made to order, attention to detail is critical. Errors in order entry can directly impact production, lead times, and customer satisfaction. This role requires a high level of focus, consistency, and ownership of each order from initial entry through acknowledgment and completion. In addition to order processing, you will prepare freight quote requests submitted by dealers or sales representatives. You will also follow up on incomplete orders, respond to order status inquiries, and communicate professionally with dealers and occasional consumers via phone and email. This role also includes maintaining organized filing systems for in-house orders, completed orders, and invoices, as well as answering incoming calls when coverage is needed. This is a structured, office-based position where accuracy, organization, professionalism, and reliability are essential.

Requirements

High school diploma or GED required
1–3 years pf experience in order entry or administrative support preferred
Strong attention to detail and accuracy in data entry.
Clear, professional communication skills both over the phone and in email
Comfortable performing calculations and working with numbers
Organized and able to manage multiple tasks efficiently
Proficient in Microsoft Office applications
Consistent attendance and ability to work full scheduled shift onsite

Responsibilities

Process incoming purchase orders received through multiple dealer PO systems and our internal ordering platform.
Carefully review orders, enter them, and then audit them for accuracy in pricing, quantities, product configurations, finishes, freight terms, and special instructions.
Prepare freight quote requests submitted by dealers or sales representatives.
Follow up on incomplete orders, respond to order status inquiries, and communicate professionally with dealers and occasional consumers via phone and email.
Maintain organized filing systems for in-house orders, completed orders, and invoices
Answering incoming calls when coverage is needed.