Inside Sales Representative - Home

Technogym S.p.A.•Jersey City, NJ

2d•$65,000 - $70,000•Onsite

About The Position

Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your RoleWe are looking for an energetic and results-driven Online Client Advisor to boost our sales by delivering a premium, personalized remote shopping experience through phone, chat, email, and digital tools. In this inside sales role, you will be the first point of contact for both B2C and B2B clients, helping them choose the best wellness solutions based on their goals. You’ll guide customers through the purchase journey, respond to inquiries, follow up on marketing leads, and contribute to building strong, long-term relationships. You will also play a key role in supporting our omnichannel strategy by managing CRM data, gathering market feedback, and ensuring customer satisfaction from first contact to product delivery.This position will primarily support our Home segment, and works onsite at our Jersey City offices.

Requirements

Proven experience in phone sales techniques
Experience in Luxury Sales and/or Customer Service environments for specialized Home sales, or in Commercial sales roles
For Commercial: familiarity with business purchasing behaviors involving longer decision-making processes, multiple stakeholders,and focus on long-term value and ROI
For Home: excellent communication and interpersonal skills, with an understanding of consumer purchasing habits, often influenced by emotional drivers and requiring seamless decision-making
Long-term customer relationship approach
Familiarity with digital tools and CRM systems
Excellent written, oral & listening skills
Proactive, enthusiastic, and with a problem-solving mindset
Bachelor’s Degree preferred but not required

Nice To Haves

Knowledge of Salesforce is a plus

Responsibilities

Achieve direct and indirect sales targets for the different lines of business, including Digital Solutions
Manage inbound interactions (calls, chat, email…) for both B2B and B2C customers, with attention and speed, offering tailored solutions
Manage outbound activities on customer base and prospects across all lines of business, and engage new contacts in Commercial segments
Build long-term relationships with customers through value-oriented proposals
Provide high-quality online assistance, guiding customers to the best product/service
Handle daily back-office tasks (e.g., quotations, task updates, appointment creations across sales channels)
Maintain accurate and complete data in the CRM system
Provide market feedback to improve offerings, process, and services
Support marketing campaigns and initiatives
Oversee the process from order to delivery and installation, checking satisfaction and upselling additional products or services where applicable