Tristar JCB - Inside Sales Representative
About The Position
TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others. Position Summary TriStar JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale and promotion of products and services offered by TriStar JCB. From our main office, the Inside Sales Representative will serve as the primary liaison between TriStar JCB and the customer.
Requirements
- At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.
- Proven experience in inside sales, preferably in the equipment industry
- Strong customer service skills and a customer-centric approach
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using CRM software and MS Office Suite
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Responsibilities
- Respond to inbound sales inquiries via phone, email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information, including features, benefits, and pricing
- Prepare and process sales orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales
- Coordinate with the operations team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to management
- Stay updated on product knowledge and industry trends
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
