Inside Sales Representative

Lindblad Expeditions • Orlando, FL

14h • $55,000 - $60,000

About The Position

The Inside Sales Representative is responsible for the travel agency, wholesale, onboard and international sales channels to provide support through travel advisor support and service.

Requirements

• BA/BS degree or equivalent experience.
• 2+ years in sales and customer service support in the travel industry preferred.
• Excellent English verbal and writing skills.
• Strong organizational skills and ability to prioritize tasks.
• Strong customer service skills
• Ability to work well in a team environment.
• Maintain a thorough knowledge of product, policies, and procedures.
• Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment.
• Excellent phone communication skills.
• Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
• Attendance at industry events required as needed.
• Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.
• Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
• While performing the duties of this job, the employee is frequently required to sit, talk and hear.
• The employee will also be required to write and type.
• The employee is occasionally required to stand, walk, and reach with hands and arms.

Nice To Haves

• Knowledge of Salesforce.
• An understanding of Seaware reservation system.

Responsibilities

• Provide administrative support for travel agencies, wholesalers, and international travel partners.
• Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance.
• Provide travel advisors with promotional materials & collateral as requested.
• Handle travel advisor escalations and liaison with the relevant departments to resolve.
• Provide commission reconciliation support.
• Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies.
• Assist with all travel advisor educational travel requests.
• Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform.
• Provide administrative support for the sales department by submitting client invoices as needed.
• Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners
• Attend industry events, as permitted depending on workload.
• Other duties as required.

Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level