Inside Sales Representative

Jasper Engineering & Equipment Company•Plymouth, MN

2h•Hybrid

About The Position

Jasper Engineering is seeking an Inside Sales Representative who can work both independently and collaboratively as dedicated support to our Outside Sales team. In this role, you will serve as the internal point of contact for managing accounts, preparing proposals, coordinating communication, and ensuring a seamless customer experience. Your efforts will help maximize the productivity and success of our Outside Sales Representatives in the field. This is a hybrid position requiring regular in-office work at the Jasper Engineering Office in Plymouth, Minnesota.

Requirements

Associate or bachelor’s degree in business, marketing, or a related field preferred; equivalent work experience considered.
2–4 years of experience in inside sales, customer service, or account management, preferably in an industrial, manufacturing, or technical environment.
Experience supporting outside sales or field representatives in a team-based selling structure.
Proficiency with CRM and ERP systems (NetSuite experience a plus).
Strong working knowledge of Microsoft 365 (Outlook, Excel, Teams, and SharePoint).
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer and vendor relationships.
Highly organized and detail-oriented, with strong follow-up and multitasking abilities.
Strong analytical and problem-solving skills with the ability to handle urgent or complex customer requests.
Customer-focused, professional, and adaptable in a fast-paced environment.
Collaborative mindset with the ability to work closely with multiple departments and external partners.
Ability to lift up to 25 lbs occasionally (e.g., handling samples, literature, or office supplies).
Must be able to sit or stand for extended periods while performing computer and phone-based tasks.
Consistent attendance, punctuality, and attention to detail are essential.

Responsibilities

Partner with Outside Sales Representatives to manage day-to-day sales activities.
Prepare quotes and proposals tailored to client needs.
Process new purchase orders
Act as the internal point of contact for customer questions, order updates, and product information. Provide problem solving and support in expedited situations
Provide phone support
Progressive payments/special terms
Assist with onboarding new clients and managing customer data in CRM systems.
Ensure timely responses to client inquiries and maintain strong customer satisfaction.
Support forecasting and pipeline development by maintaining accurate and current data.
Monitor open orders and ensure follow-ups are completed in coordination with the outside rep
Liaise between customers, outside sales, principals/vendors, operations, and other internal departments.
Provide regular reporting on activity, sales metrics, and client feedback.
Identify areas to improve sales processes and customer engagement strategies.
Housekeeping duties such as filing invoices, packing slips, product received, delivery tickets and other paperwork as needed.
Update production log/archive as needed
Other related duties as requested.