Inside Sales Representative

Fox Factory•Us, MI

1d•Onsite

About The Position

Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively in order to meet customer satisfaction.

Requirements

Strong phone presence and excellent listening skills are a must
Strong organizational skills.
Ability to multi-task, prioritize and manage time effectively
Must be able to follow deadlines and work under pressure.
Meticulous attention to detail and accuracy in customer orders/requests.
Ability to meet and establish deadlines.
Flexibility and the ability to thrive in a fast-paced environment.
Intermediate to advanced MS Office expertise (emphasis on Excel).
HS diploma or equivalent required
1+ years of inside sales experience

Nice To Haves

Understanding of suspension is a plus

Responsibilities

Understanding customer needs and requirements and provide relevant solutions
Understand and meet/exceed customer expectations
Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails
Routing qualified opportunities to the appropriate channels for further development and account set-up
Understand the off-road industry and competitors
Communicate with customers via phone, email, fax
Ensure proper attention to every customer
Analyze the choices and financial capacities of every customer and suggest suitable products
They offer different alternatives to customers in their preferred choice of product
Demonstrate the methods of using products and resolve customer queries
Establish friendly relations with customers and maintain ongoing relations with the customers