Inside Sales Representative

Walpole Outdoors LLC•Foxborough, MA

About The Position

The Inside Sales Representative plays a key role in driving product sales within assigned territories. This position requires a proactive individual with strong phone-selling skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.

Requirements

3–5 years of inside or field sales experience (B2C preferred)
Strong communication and interpersonal skills, both verbal and written
Proven ability to manage multiple calls, emails, and tasks efficiently
Experience with Salesforce.com or similar CRM systems
Proficiency in Microsoft Office (Word, Excel, Outlook)
High attention to detail and strong follow-up skills
Ability to work independently with minimal supervision
Demonstrated professionalism, problem-solving ability, and analytical thinking

Responsibilities

Gain a clear understanding of customers’ needs through incoming calls and emails, identifying new sales opportunities and supporting Design Consultants in closing sales
Work closely with homeowners, landscape architects, designers, and contractors to assess project opportunities and recommend appropriate products
Capture and qualify new leads by collecting relevant customer information (name, contact details, project type, etc.) and assessing their potential for conversion
Schedule appointments for Design Consultants and track project progress through Salesforce
Maintain accurate and up-to-date records of leads, accounts, and interactions in the CRM
Answer customer questions, resolve concerns, and provide additional information via phone and email
Explain product features and upsell when appropriate
Stay current on product knowledge, company offerings, and industry trends
Support the overall sales funnel by moving prospects from awareness to purchase readiness.
Perform other duties as assigned