Inside Sales Representative

Louisiana Cat•Baton Rouge, LA

13d

About The Position

POWER UP YOUR CAREER WITH LOUISIANA CAT Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here! THE OPPORTUNITY We are searching for an INSIDE SALES REPRESENTATIVE to join our growing New/Used Machine Sales operations at our Prairieville, LA location. YOU The Inside Sales Representative's goal will be to increase their assigned Retail (small medium sized) Customer's overall experience, identify and qualify new customers, while increasing revenue for Machine Sales. The ISR is the "voice of the dealership to the customer, and the voice of the customer to the dealership." This is a great opportunity for someone wanting to transition from real estate, mortgage, or insurance sales. YOUR CONTRIBUTION Build relationships with existing and potential customers in the territory by strategic cold calling, prospect engagement, and business development Establish customer relationships with you as a single point of contact Qualify, maintain, and update customer account and asset information using CRM system Manage CQI (Customer Quality Index) Place open dialogue calls to assigned accounts (20+ connected per day) Field and direct incoming customer calls and walk-ins appropriately Learn, understand, and advise solutions for your customer's business issues Prospect/quote/sell new and used machines, machine warranties, machine maintenance agreements, and e-commerce. Generate and forward comprehensive leads for everything the Company offers Know/apply all promotions and marketing campaigns when applicable Become accustomed to understanding customer buying signals and learn to close deals Maintain knowledge of competitive pricing, procedures, and trends Understand full-range of new and existing capabilities and features of all the Company's products Research and stay current on changes to existing part and service offerings Collaborate with outside Part Service Sales Representatives and Service Department personnel YOUR VALUE You will promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations You will develop a knowledge base of parts and service offerings You will maintain good work habits and positively promote Caterpillar and Louisiana CAT You will have the tools and building blocks to MAKE A CAREER here at Louisiana CAT

Requirements

Good verbal communication skills, mechanical aptitude, and problem-solving ability
Proficiency in Microsoft Word, Excel, and Outlook
Ability to multi-task in an organized, effectively, timely, and professional manner

Nice To Haves

Bachelor's degree in Business, Marketing, or related field
Well-developed communication and organizational skills
Proficiency in computers and related software

Responsibilities

Build relationships with existing and potential customers in the territory by strategic cold calling, prospect engagement, and business development
Establish customer relationships with you as a single point of contact
Qualify, maintain, and update customer account and asset information using CRM system
Manage CQI (Customer Quality Index)
Place open dialogue calls to assigned accounts (20+ connected per day)
Field and direct incoming customer calls and walk-ins appropriately
Learn, understand, and advise solutions for your customer's business issues
Prospect/quote/sell new and used machines, machine warranties, machine maintenance agreements, and e-commerce.
Generate and forward comprehensive leads for everything the Company offers
Know/apply all promotions and marketing campaigns when applicable
Become accustomed to understanding customer buying signals and learn to close deals
Maintain knowledge of competitive pricing, procedures, and trends
Understand full-range of new and existing capabilities and features of all the Company's products
Research and stay current on changes to existing part and service offerings
Collaborate with outside Part Service Sales Representatives and Service Department personnel
Promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations
Develop a knowledge base of parts and service offerings
Maintain good work habits and positively promote Caterpillar and Louisiana CAT

Benefits

Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training