Inside Sales/Technical Support

SHAMROCK SALES INC•Denver, CO

4d•$70,000 - $85,000

About The Position

You'll play a key role by offering excellent customer service to wholesalers, contractors, and other clients. This position requires superior technical knowledge and the ability to troubleshoot, diagnose, and educate customers on all products that we represent. These products include Lochinvar boilers and water heaters, Taco pumps and controls, tekmar controls, REHAU radiant heating systems, and many others. You'll also assist customers with general inquiries, such as finding part numbers, sizing equipment, providing price and availability, and quoting small projects.

Requirements

3-5 years of experience in technical hydronic heating, mechanical, HVAC, and plumbing-related products
Basic understanding of hydronic and snowmelt systems and controls, including boilers and all related components
Understanding of troubleshooting sequences, processes, and basic electric circuitry
Strong customer service orientation with patience and diplomacy
Excellent verbal and written communication skills, with attention to detail, responsiveness, and professional presentation
Perseverance and follow-through when working with manufacturers and customers

Responsibilities

Learn and maintain superior technical knowledge for each manufacturer we represent
Field customer inquiries for technical support on our products
Provide customers with pricing, availability, and other general product information
Generate quotations for small projects
Troubleshoot and diagnose technical issues with patience and precision
Communicate effectively with manufacturers to resolve customer concerns