Installation Engineer (US)

Lunit International • Lynnwood, WA

6d • $75,000 - $105,000 • Hybrid

About The Position

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core.

We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach.

To find out how you could contribute to our mission to conquer cancer as an Installation Engineer please read on.

Purpose:
The Installation Engineer (ISE) position will lead technical implementations of Lunit’s breast cancer screening and diagnostic software with health systems across the country. The ISE is responsible for guiding customers, troubleshooting issues, maintaining best practices, coaching other team members, and working with product teams on feature enhancements. They will interact with healthcare clients and integrate with EHRs.

Requirements

• Minimum five years customer contact experience, or equivalent.
• Epic Radiant, Interfaces, and Ambulatory experience.
• SQL knowledge regarding backups, restores and permissions.
• IT networking experience and ability to work with customer IT departments to resolve detailed networking issues. Explaining, in technical detail, terms like SSL, HTIP, VPN, DNS, DHCP, subnets, Firewalls, switches, TCP/IP won't cause any hesitation or stumble.
• Experience with Windows Server and Linux Servers. Experience with Windows desktops and tablets.
• Working understanding of remote connectivity software such as SecureLink, RDP, Citrix, and Cisco VPN.
• Minimum five years technical customer service in the medical device industry. Possessing an understanding of terms like Modalities, DICOM, PACS, HL7 and RIS.
• A willingness to periodically work scheduled evenings or weekends.
• Ability to work with teams in different time zones and diverse geographic locations including United States, New Zealand and South Korea. As a result, an Eastern time zone location is required.
• Candidates must currently have the right to work in the United States to apply.
• Proof of COVID 19 vaccination required, except in limited circumstances where a legally recognized medical or religious exemption may be able to be accommodated.

Nice To Haves

• Experience configuring virtual machines preferable.
• Experience administering Microsoft Windows preferable.

Responsibilities

• Support pre-sales activities through direct customer interaction, respond to requests for technical information, including Lunit International’s approaches to information security and privacy in addition to technical implementation.
• Coach customer analyst teams through Epic build and set up especially in Radiant, Interfaces, and Ambulatory.
• Actively manage the system design.
• Process and install Lunit International systems.
• Configure the system in the client’s computer environment.
• Develop the interface and integration components.
• Perform functional and end-to-end workflow process testing.
• Improve processes for implementations and train colleagues.
• Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer.
• Work directly with customers and the Customer Success and Software Engineering Teams to resolve customer impacting issues.

Benefits

• The salary range for this role is $75,000 - $105,000 per annum, full time equivalent.
• Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.
• We offer flexible scheduling to help balance these needs with personal commitments/work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed