Institutional Client Operations Analyst
About The Position
The Fisher Investments Institutional Group (FIIG) provides asset management to a diverse client base of investors, including corporate, pension funds, insurance and financial institutions, healthcare organizations, governments and more. The Institutional Group is a global team that works together to handle service and sales for institutional investors, internationally. Together, we serve clientele across multiple subsidiary businesses, over 30 countries, and several investment strategies, currencies, languages, time zones, and more! The Opportunity: The Client Operations Analyst works directly with our Asset Management Sales and Client Service Relationship Managers, international institutional clients and consultants, international custodians, and various internal groups to on-board and maintain accounts for international institutional investors. You will report to the Team Leader who will support your skill and career development. You will also act as a project manager to improve current processes, along with resolving operational issues associated with the complex workings of international accounts that trade in overseas equity markets. The Day-to-Day: Manage the onboarding of new institutional segregated and fund accounts primarily based in the Americas and Asia Pacific (APAC) regions Subject matter expert as it relates to international institutional funds and separately managed accounts Assist the Institutional Sales and Client Services Relationship Managers with complex client service requests Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors Responsible for understanding and documenting the nonstandard operational issues typical of accounts trading in international markets, directed brokerage relationships, and other unique institutional trading operations Coordinate with custodians to support institutional accounts, along with leading contract negotiation and revisions between clients and internal teams Understand and monitor the compliance issues revolving around the international institutional industry, unique codes of ethics, and internal requirements Communicate detailed international institutional investor account information to senior members of the Company Aid the Institutional Client Operations Team Leader with the ongoing development of the team
Requirements
- Bachelor's degree or equivalent combination of education/experience
- At least 4-5 years professional experience in the financial services industry; experience working with APAC clients is helpful
- Familiar with securities, financial markets and institutional account types
- Excellent communication skills and experience with customer/client service
- Project management experience, ability to adjust workload based on priority, and passion with process improvements
- Responsible, accountable, detail-oriented and internally motivated
Responsibilities
- Manage the onboarding of new institutional segregated and fund accounts primarily based in the Americas and Asia Pacific (APAC) regions
- Subject matter expert as it relates to international institutional funds and separately managed accounts
- Assist the Institutional Sales and Client Services Relationship Managers with complex client service requests
- Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors
- Responsible for understanding and documenting the nonstandard operational issues typical of accounts trading in international markets, directed brokerage relationships, and other unique institutional trading operations
- Coordinate with custodians to support institutional accounts, along with leading contract negotiation and revisions between clients and internal teams
- Understand and monitor the compliance issues revolving around the international institutional industry, unique codes of ethics, and internal requirements
- Communicate detailed international institutional investor account information to senior members of the Company
- Aid the Institutional Client Operations Team Leader with the ongoing development of the team
Benefits
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
