Instructional Designer/eLearning Developer - IT Initiatives

SweetRush

5d • Remote

About The Position

This role will support an IT Customer Success and Enablement group where driving internal customer success and technology enablement will minimize disruption, enhance productivity, and improve the employee experience. This role and your teammates bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms, and services. Driving excellence by measuring adoption, satisfaction, and ensuring continuous improvement.
SweetRush is seeking an Instructional Designer to design, develop, and deploy engaging learning solutions for key IT initiatives, including AI and Cybersecurity Awareness Campaigns, as well as various Workplace Apps & Tools targeted at end users across the global enterprise. Solutions for these initiatives include:
Organizational Change Management – Strategic advising, change impact assessment, stakeholder engagement, and standards for IT Audit compliance
Communications & Campaigns – Technical writing and editing to create engaging content reaching over 28,000 end users via IT News, IT Viva Engage Community, Events & Notices, and Email campaigns
End User Events – Planning and executing events to maximize attendance and engagement while driving adoption of IT initiatives
IT Learning & Enablement – Instructional design, enterprise knowledge sharing, learning facilitation and delivery, project management, and learning surveys/evaluation
Graphic & Experience Design – Visual identity concepts, digital signage, and campaign assets to support IT projects and initiatives
IT Sites – Sites and pages developed for IT projects to provide enhanced user experiences and successful product adoption
IT Continuous Improvement – Identifying key process improvement opportunities and enhancing customer value through community listening and measurement
Business & Community Engagement – Partnering with the business exchange community and systems managers to bring awareness and drive adoption of IT offerings

Requirements

• Experience: Bachelor’s and 3+ years of instructional design experience
• Technical Proficiency: Expert-level skills in Articulate Rise and Storyline 360.
• AI Savvy: Practical experience using AI to accelerate the content development process (Microsoft Copilot preferred).
• Facilitation: Proven ability to deliver engaging virtual instructor-led training (VILT) via Zoom.
• Communication: Exceptional ability to translate complex or technical subjects into clear, engaging content for non-technical audiences.
• Visual Design: A keen eye for layout, color, and brand alignment using tools like Adobe Creative Suite or Canva.

Nice To Haves

• Specialized Knowledge: Prior experience creating courses for AI, Cybersecurity, or Microsoft Productivity Suite.
• Agile Environments: Experience working within an agile development framework.
• Project Management: Project management experience.

Responsibilities

• Learning experience design​ - Collaborate with team and stakeholders to plan, co-create, and/or design learning experiences fit for the audience and needs of the initiative or product offering. This may include live learning events, eLearning courses, and on-demand resources and announcements.
• Learning content development - Develop learning content for various technology solutions that are accessible and understandable to a non-technical audience. Support content development, including facilitator scripts and presentation materials for IT live learning events.
• eLearning development - Build interactive eLearning solutions in Articulate Rise and Storyline 360 and deploy in Learning Management Systems.
• Learning facilitation and delivery​ – Facilitate live or in-person sessions with global audiences focused on technology products, services, and/or initiatives, leveraging interactive methods to maximize learner participation, engagement, and retention.
• Learning surveys and evaluation – Ensure all learning deliverables include a listening and measurement strategy and implement surveys and evaluation methods to support each one.

What This Job Offers

• Career Level: Mid Level