Instructional Designer - Evernorth - Remote

Cigna Healthcare • Bloomfield, TN

3d • Remote

About The Position

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The internal job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role. The Instructional Designer for the Claims Training and Design team is responsible for learning content design and development for the Provider Readiness & Performance Solutions Department organization.

Requirements

• A Bachelor’s degree or higher strongly preferred or equivalent work experience required
• 8+ years of instructional design experience with all levels of the organization including executives and senior leaders
• Experience designing, developing and delivering various materials including new hire training curriculums, project training, eLearning solutions and written procedures strongly preferred
• Must have the ability to work independently and with a team
• 5+ years’ experience supporting operational initiatives with the ability to work on multiple priorities and meet deadlines highly preferred
• Requires excellent verbal and written communication skills with expertise in preparing and delivering exceptional presentations and speeches with confidence, and professionalism.
• Must be detail oriented, have strong relationship building and organizational skills
• Must have at minimum an intermediate level proficiency with Excel, PowerPoint, and Word.
• Experience with eLearning and graphic tools are necessary.
• Must have proficiency in the use of basic image editing tools such as Snagit
• Must have proficiency in the use of collaboration tools such as SharePoint, Iris, myUniversity, SuccessFactors LMS preferred
• Must have proficiency in eLearning development tools such as Articulate, Camtasia, and Vyond
• Must have proficiency to leverage adult learning principles and instruction design models (e.g., ADDIE, SAM, Agile Instructional Design) to build appropriate curricula to meet business / strategic objectives
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change
• Based on needs analysis, applies adult learning theories and methodologies to propose appropriate and effective learning solutions for closing gaps and increasing skills and competencies
• Determines measurable learning objectives for training programs
• Designs, develops and maintains training materials and new hire curricula, working with subject matter experts/line of business
• Produces materials for various delivery methods, including job aids, classroom, eLearning, social learning
• Conducts train the trainer for programs developed
• Manages highly complex training projects independently
• Measures the effectiveness of programs and materials with level I, II, III and IV (Kirkpatrick) analysis and reports back to the business
• Accountable for demonstrating the success of all programs
• Identifies opportunities to improve performance of our operational partners through deep understanding of business needs and results
• Provides consultative guidance on learning approach and plan to enable improved performance
• Develops knowledge and skill development tools for operational employees
• Demonstrates impact of initiatives to the business
• Understands the business they are supporting and identifies key business priorities and needs
• Ensures that all key stakeholders are aware of the training progress, status, and potential risks
• Stay abreast of industry trends in the field of Learning and seeks opportunities for self-directed development
• Completing all required intake items for projects assigned to them, including developing performance objectives, providing regular performance feedback, and completing reviews with the requestor
• Ensuring that all materials designed and developed by the team meet the department’s high standards for quality of work
• Ensuring that all materials are designed, developed and delivered on time according to project plans
• Ensure that training meets agreed upon learning objectives.
• Measure the effectiveness of these initiatives in improving organizational performance
• Recommend and implement solutions to these issues
• Identifies opportunities to improve performance of our operational partners
• Develops knowledge and skill development tools for operational employees
• Applies performance development methodology to identify critical skill gaps and develop appropriate and effective learning interventions for closing gaps and developing skill sets
• Supports training delivery as needs arise (virtual, instructor led, etc.)
• Responsible for making determination of the best approach to address performance issues
• Assists with determining the scope of a project
• Determines timeframes for deliverables in order to meet business needs
• Determines methods to measure the success of the program and report back to the business

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees