Instructional Support Specialist (Part Time) - Staff Pool

Houston Community College

24d

About The Position

Responsible for supporting faculty in delivering specialized assigned area courses. Serve as a liaison to ensure the efficient overall administration and delivery of the unique courses and related services to both faculty and students. This is a security-sensitive position related to student records and confidentiality.

Requirements

High school diploma or equivalent required.
Two (2) years general office experience required, three (3) years preferred.
Proficiency in basic computer skills such as word processing and spreadsheet applications
Ability to maintain laboratory equipment
Ability to adapt to lab policy and procedural changes
Good written, oral communication and organizational skills
Excellent proofreading practices and skills
Generate statistical analyses reports of student performance
Basic understanding of test performance indices
Ability to work well in a fast-paced environment with a diverse student population
Good Customer service skills over the phone
Good technology troubleshooting and analytical skills
Basic Knowledge of CANVAS learning Management system
Ability to work in different shifts

Nice To Haves

Associate’s degree or higher preferred.
Knowledge of PeopleSoft is a plus

Responsibilities

Manage student databases. Create, maintain, and edit databases for testing and promotional and/or course related mailings
Assist full-time and adjunct faculty for online testing
Prepare, edit and distribute student tests. Schedule instructors for test proctoring.
Publish online exams and schedule proctored or practice/self-assessment.
Proctor exams as necessary. Grade and record lab skills, quizzes, and exams
Process and distribute instructional newsletters and grade notifications
Process videotape distribution and returns. Distribute and collects SEOI forms
Duplicate instructional materials
Screen visitors. Answer phone calls. Sort and distribute faxes and mail
Assist with help desk. Manage student queries. Refer and schedule students for regular and make-up orientations
Operate various instructional office equipment
Handle sensitive information in a professional and confidential manner
File all correspondence. Maintain and protect applicant files, student testing and grading files. Purge and archive files as necessary. Maintain personal timesheets
Assist with asset management and organizational stewardship. Maintain program inventory and ordering of supplies. As necessary, assist and guide students in all lab activities including equipment set-up and usage, restocking of supplies and preparation of laboratory practice areas and activities.