Insurance Business Analyst

Florida League of Cities Inc • Orlando, FL

2d

About The Position

The Insurance Company, a mid-sized Property & Casualty commercial insurance carrier with approximately $300m in annual premium, is seeking an experienced Insurance (Business) Analyst to join our team. The Insurance Analyst is a critical liaison between the business operations and IT division, ensuring that technology solutions align with business needs. A key Insurance Analyst responsibility is facilitating and supporting business applications and a core system to sustain or improve the organization’s competitiveness and performance. This position reports to the business (Underwriting, Finance, Sales/Marketing) but also works closely with the Information Technology team as well as a third-party SaaS vendor.

Requirements

• Must be able to comprehend complex business logic and requirements efficiently and effectively
• Ability to be an effective oral and written communicator.
• Curious and motivated problem-solver with strong analytical skills.
• Project management skills.
• Ability to quickly learn no-code and low-code configuration capabilities of the Policy Administration System.
• Ability to work collaboratively with internal business users and IT staff.
• Intermediate or advanced Microsoft Excel skills with ability to utilize formulas and functions.
• Familiarity with AI and ability to learn how to implement AI agents to improve efficiency.
• Effective communicator and comfortable presenting or training in front of internal staff.
• Intermediate written and verbal communication.
• Work with internal business users and IT staff to plan, coordinate, execute and monitor project activities.
• Graduation from an accredited college, university or equivalent with a bachelor’s degree in business administration, computer science, IT, or related field.
• Minimum 5 years in business analysis or related role (insurance or financial services industry preferred but not required).
• Proficiency in reporting tools (e.g., Excel, Power BI or other BI platforms, SQL, etc.).
• Familiarity with process automation tools and workflow optimizations (Microsoft Copilot AI experience preferred but not required).

Responsibilities

• Serve as the primary administrator and point of contact for the Policy Administration System (SaaS solution provided by “Origami Risk”).
• Gain a thorough understanding of all business logic and processes relating to Policy Administration System and integrated workflows, including but not limited to insurance rating, underwriting, billing and payments, policyholder portal.
• Assist Policy Administration System users with no-code or low-code available configuration tools, and engage SaaS vendor when configuration is needed beyond self-service system capabilities.
• Coordinate system enhancements, upgrades and integrations with assistance from the IT team.
• Collaborate with internal business users and analyze operational data to identify trends and opportunities for improvement.
• Evaluate workflows and recommend efficiency improvements.
• Implement automation tools (including artificial intelligence, or AI) to enhance staff productivity and reduce manual tasks.
• Develop and deliver ad-hoc reports for business leaders as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level