Insurance Payment Specialist

Olympic Sports & Spine•Tacoma, WA

18h

About The Position

At Olympic Sports & Spine (OSS) , the payment poster processes and posts insurance payments manually or electronically, researches payments and posts them to the proper accounts, balances payment batches against daily deposits, and maintains daily production logs. At OSS, we are known for our fun and energetic work environment and for valuing our employees. A comprehensive benefit package is provided. The schedule is Monday through Friday (no weekends) from 8 a.m. to 5 p.m.

Requirements

Knowledge of medical billing, collections, basic medical coding, and third‑party insurance procedures.
Knowledge of standard computer programs and general business office procedures.
Ability to operate computers, basic office equipment, and a multi‑line telephone system.
Strong communication skills, including answering phones in a pleasant and helpful manner.
Ability to read, understand, and follow oral and written instructions.
Ability to establish and maintain effective working relationships with patients, staff, and the public.
Highly organized with strong attention to detail.
High School graduation or equivalent AND three years of experience in an appropriately related patient accounting function OR Equivalent education/experience.

Responsibilities

Post EFT and insurance check payments into the practice management system.
Processes high-volume transactions accurately and efficiently.
Balances batches, runs transaction reports, and records batch totals on payment receipt spreadsheets.
Verifies all EFT deposits and scanned checks are posted by month end.
Identifies and locates missing remittance advice.
Identifies overpayments and processes refunds/recoups to insurance companies and patients.
Communicates and documents payment denials in the practice management system and notifies the appropriate billing representative.
Identifies payments not paid at contracted/allowed amounts and escalates issues to the billing representative and Manager.
Answers patient billing questions and assists with setting up payment plans.
Collaborates effectively with billing staff and supports problem-solving related to account discrepancies.
Maintains up‑to‑date knowledge of medical billing, coding procedures, insurance carrier requirements, and federal programs.
Proficient with MS Office (Word, Excel, Outlook) and experienced with multiple billing software systems.
Participate in educational activities and monthly staff meetings.
Performs other duties as needed.