Insurance Verification & Authorization Supervisor (54411)

HEALTH SOLUTIONS•Pueblo, CO

About The Position

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We’re hiring a full-time Insurance Verification & Authorization Supervisor to join our Finance department at 41 Montebello. What You’ll Be Doing In this role, you’ll oversee the daily operations of the Insurance Verification & Authorization team across multiple sites while guiding process improvements, developing SOPs, and establishing key performance metrics. You’ll serve as the organization’s expert on payer requirements, insurance eligibility, and financial counseling workflows—supporting staff, answering interdepartmental inquiries, and collaborating with clinical and support teams on complex cases. Additionally, you’ll ensure exceptional customer service, maintain strict confidentiality, and manage self-pay and collections processes to support accurate and efficient billing

Requirements

High school diploma or equivalent required
At least 3 years of relevant medical office experience and basic understanding of billing processes
Supervisory experience
Practical knowledge of payer specific rules and regulations, including Medicaid and Medicare
Excellent interpersonal and customer service skills
Demonstrated experience to include counseling, analysis, collaborative teamwork, professional communications and interactions, advocacy, financial management, and customer service.
Willingness to work collaboratively with multiple teams and tasks
Proficiency in Windows-based computer programs and electronic charts, as well as basic office equipment
Ability to multi-task and prioritize in a fast-paced setting
Well-organized, self-motivated, and proficient time management
Strong communication skills both verbally and in writing

Nice To Haves

Experience working in Netsmart’s MyAvatar and NextGen electronic health record systems
CAAS Certification
Spanish language skills
Health Solutions expects all staff to Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.
Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.
Inspire and model collaborative teamwork and Human Kindness; and Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.
Must already be authorized to work in the US; sponsorships not available.

Responsibilities

Oversee the daily operations of the Insurance Verification & Authorization Specialist and Lead at multiple program sites
Conceptualizes department improvements, leading and implementing changes
Maintain weekly supervision with IVA Lead
Create SOP’s and workflow for department. Helping to establish KPIs and tracking trends
Provide guidance regarding payers, ledgers and requiring authorizations and verifying insurances
Answer interdepartmental inquiries regarding payers and eligibility
Manage financial counseling process and outcomes to forward applicable information to the Billing team
Work with Support Services and clinical departments regarding individualized payment arrangements with clients.
Review self-pay accounts for collection agency submission.
Provide exemplary customer service, demonstrating patience and understanding while carrying out the company’s payment policies.
Maintain strict confidentiality of sensitive and protected information in accordance with HIPAA regulations.
Other duties as assigned.

Benefits

Competitive pay $58,500 Annually (Dependent on experience, certification and shift)
Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD
Retirement 403(b) with employer match up to 6%
Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
Childcare
Flexible work schedule
Employee recognitions and celebrations
Warm and friendly work environment in which staff respect and learn from one another