V104-Intake and Billing Specialist
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a dedicated and client-focused Intake Specialist to serve as the first point of contact for prospective and existing family law clients. In this role, you will manage intake calls, collect and organize client information, and ensure follow-ups and next steps are completed accurately and on time. Your work will directly support client trust, retention, and overall case readiness by balancing empathy with precision. This position is ideal for someone who communicates confidently in English, enjoys structured work, and can navigate sales-style conversations with professionalism and care. If you are detail-oriented, reliable, and motivated by helping others during important moments, this role offers meaningful daily impact.
Requirements
- Full-time role aligned with CST business hours
- Schedule: 10:00 AM to 7:00 PM CST
- English-only and bilingual candidates are welcome
- High volume of intake and follow-up calls expected at a moderate level
- Experience supporting family law or client-facing legal environments is preferred
Responsibilities
- Assist with retainer replenishment tracking
- Support overall client experience through clear and professional communication
- Ensure tasks, documentation, and next steps are completed promptly
- Accurately enter and maintain intake information
- Manage and monitor client invoices and billing support
- Conduct intake calls with prospective clients
- Maintain consistent follow-ups with prospective and existing clients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
