Intake Coordinator - Property Restoration
About The Position
At ServiceMaster Restore, we don’t just fix properties — we restore peace of mind. As a leading restoration company, we partner with communities to bounce back stronger from water, fire, and other property damage. Every day, we bring calm, clarity, and care to people facing some of their toughest moments. Why This Role Matters Imagine being the first friendly voice someone hears after a disaster — the person who sets everything in motion to help them rebuild their lives. As our Intake Coordinator, you’re the essential bridge between our customers’ urgent needs and our expert restoration teams. Your precision, empathy, and tech-savvy skills will spark the journey from crisis to recovery. What the Role Looks Like In office only; Monday-Friday, 8:30AM-5PM (full time)
Requirements
- Comfort and confidence working with multiple software systems and digital tools.
- A warm, approachable personality that puts people at ease.
- Sharp attention to detail and a passion for accuracy.
- Clear, confident communication skills.
- Ability to juggle multiple tasks in a fast-paced environment without missing a beat.
- Dependability and a team-first mindset.
- High school diploma or equivalent.
- Strong organizational skills and a keen eye for detail.
Nice To Haves
- Experience using software for intake, dispatch, or project coordination preferred.
Responsibilities
- Accurately and efficiently input detailed job information from homeowners, businesses, and insurance partners into the company’s job file management software, ensuring all data is complete and up to date.
- Gather and verify all vital job details, including loss specifics, contacts, insurance data, and scope indicators.
- Set up new projects flawlessly across various systems, ensuring a smooth start to every restoration.
- Collaborate closely with Project Managers and field supervisors to keep projects moving seamlessly within initial set up.
- Serve as a trusted point of contact for clients, insurers, and internal teams during the critical intake phase.
- Maintain organized, up-to-date digital job files and documentation.
- Identify and escalate potential intake issues early to avoid delays.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Medical and Dental Insurance.
- 401(k) Retirement Plan with 3% employer contribution.
- 9 paid holidays + PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
