Property Restoration Coordinator

PuroClean of Northeast Houston-Beltway

6d•Remote

About The Position

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Requirements

1–3 years of experience in property restoration, construction coordination, or insurance claims support
Strong organizational and multitasking skills
Excellent verbal and written communication
Working knowledge of water/fire/mold restoration processes
Proficiency with Microsoft Office / Google Workspace
Ability to work in a fast-paced, deadline-driven environment

Nice To Haves

Experience with Xactimate and insurance estimating
Familiarity with IICRC standards (WRT, ASD, FSRT a plus)
Experience working with insurance adjusters and TPAs

Responsibilities

Receive and process new loss assignments (water, fire, mold)
Schedule mitigation crews, inspections, and follow-up visits
Coordinate subcontractors and vendors as needed
Track job progress and deadlines
Act as primary point of contact for homeowners
Communicate job status, expectations, and timelines
Coordinate with insurance adjusters and third-party administrators (TPAs)
Handle documentation requests and approvals
Maintain accurate job files and notes
Upload photos, moisture readings, and reports
Assist with estimate preparation and document review
Use restoration software such as: Xactimate DASH, Encircle, or similar platforms CRM/job management systems
Verify work authorizations and contracts are signed
Assist with invoice submission and payment tracking
Ensure compliance with insurance and IICRC standards
Support QA/QC processes
Support project managers, crew chiefs, and estimators
Monitor workload and help resolve scheduling conflicts
Assist with emergency after-hours coordination (as required)