Intake Specialist

DK Law - Injury, Accident, and More • Costa Mesa, CA

10h • Onsite

About The Position

DK Law is a top-rated Personal Injury Law Firm in California representing plaintiffs in cases involving car, truck, motorcycle, and rideshare accidents. We are seeking a talented Intake Specialist to serve as the first point of contact for potential clients and play a critical role in converting inquiries into retained cases.
This role requires excellent communication skills, empathy, and strong judgment. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced, high-volume legal environment while maintaining professionalism and compassion.

Requirements

• Bachelor’s degree highly preferred
• 1–2 years of customer service experience in an office environment
• Strong attention to detail and documentation accuracy
• Proficiency in Microsoft Outlook, Excel, and Word
• Familiarity with standard office administrative practices and procedures
• Excellent phone etiquette and interpersonal communication skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced setting
• Comfort working with productivity monitoring tools
• Positive, upbeat, and professional attitude

Nice To Haves

• Prior experience in legal intake, personal injury, customer service, or sales strongly preferred
• Familiarity with legal terminology and case management systems is a plus
• Bilingual skills such as Spanish, Korean, or Chinese are highly preferred

Responsibilities

• Serve as the first point of contact for the firm by answering incoming calls, emails, and online inquiries
• Conduct initial consultations and assess case viability based on firm criteria
• Gather, document, and verify essential client and accident information accurately
• Enter and maintain detailed client data in the firm’s case management system
• Communicate clearly and compassionately with prospective clients during stressful situations
• Address general questions regarding the firm’s services and intake process
• Maintain strict confidentiality and adhere to ethical and legal guidelines
• Assist with marketing follow-ups and lead tracking
• Work efficiently in a monitored, performance-driven environment
• Role may include other relevant duties as assigned

Benefits

• Firm-paid medical, dental, vision, and life insurance after 60 days
• 401(k) with 3% company match after 1 year
• 2 weeks of PTO accrued after 90 days
• Access to our state-of-the-art on-site gym
• Career pathing and development opportunities
• A passionate, driven team that actually enjoys working together

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level