Intake Worker

Help USA • New York, NY

20h

About The Position

As an Intake Worker, you will be one of the first members of the social services team to interact with our new clients when they enter our shelter site, so it is critical that you are welcoming and supportive at a very difficult time in their lives. You will work as an integral member of the social services team. Your responsibilities will include:
Conducting intake assessments for all new clients, ensuring that all required paperwork is completed and all required progress notes and other information are entered into our electronic systems completely, accurately, and on a timely basis.
Familiarizing new clients with our site and our program, ensuring that they understand the requirements of the facility.
Providing information and referral services to clients as needed and/or specified in their service plans.
Advocating for clients and assisting in navigation of the service delivery system to ensure receipt of entitlement services and other services as appropriate.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• Effective oral and written communication skills.
• Excellent interviewing skills.
• Excellent time management and organization skills.
• Availability to provide evening and weekend coverage as needed.
• Computer literacy, particularly with Microsoft applications.

Nice To Haves

• Prior experience in case management, assessment counseling, and crisis intervention.

Responsibilities

• Conducting intake assessments for all new clients, ensuring that all required paperwork is completed and all required progress notes and other information are entered into our electronic systems completely, accurately, and on a timely basis.
• Familiarizing new clients with our site and our program, ensuring that they understand the requirements of the facility.
• Providing information and referral services to clients as needed and/or specified in their service plans.
• Advocating for clients and assisting in navigation of the service delivery system to ensure receipt of entitlement services and other services as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED