International Account Manager

Carters Inc. • New York, NY

13d • Onsite

About The Position

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, SkipHop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How you’ll make an impact: The Skip Hop International Account Manager will lead partnerships across global markets, overseeing diverse business models. In addition to account management, this role drives business development and strategy, partnering with internal and external counterparts to unlock growth opportunities and ensure the long-term success of Skip Hop internationally. This role typically reports into the Vice President of Sales and is based in our NYC office on-site 3 days/week. 40%: Account Management & Relationship Building Serve as an Account Manager, guiding cross-functional communication and surfacing key topics Coordinate cross-functional efforts with Operations, Credit, Planning, and Merchandising teams on day-to-day topics Build and nurture strong relationships with assigned customers, serving as their primary point of contact not only for day-to-day needs but also as a trusted strategic partner. Act as a reliable voice they turn to for guidance, long-term planning, and business growth opportunities. Prepare and present sell-in of assortment collections to customers via virtual or in-person product presentations Deliver product knowledge, visual merchandising, and assortment training both virtually and in markets Serve as the subject matter expert for the accounts and competitive landscape in the territory Ensure alignment across departments to support partner success and business goals Collaborate with international and domestic counterparts to share best practices and drive brand standards Support the planning and coordination of International Sales meetings (content, logistics, communications) Communicate with external accounts regarding contract agreements, extensions, and compliance issues 30%: Business Development & Strategic Partnerships Lead Business Development initiatives Conduct market due diligence to identify strategic partners Assess new market opportunities, including key retailers and competitive landscape Develop and implement pricing strategies tailored to each market Negotiate partnership terms in collaboration with leadership, including contracts, minimums, store opening plans, and business models 20%: Sales Operations & Performance Management Responsible for uploading customer sales orders and overall management of order files Own and maintain forward looking customer sales plans and budgets Partner closely with the supply chain organization to ensure timely shipment of all open orders Analyze business performance and sales trends on a weekly/monthly basis to determine if adjustments need to be made to bookings, shipments, or sales plans Quarterly review of customer open-to-buy (OTB) plans and monthly inventory levels review to ensure healthy levels of stock Manage the Skip Hop business in assigned region to meet or exceed revenue and profitability goals 10%: Partner Onboarding & Launch Execution Manage end-to-end onboarding of new partners Collaborate on new store openings and launch marketing campaigns Co-develop first-year inventory plans to ensure optimal assortment and sell-through Train partners on buying tools, product assortment, and seasonal calendars Set up partners across all internal systems and platforms Coordinate financial reviews and establish commercial terms Ensure clear understanding of shipment processes, reporting requirements, and communication protocols

Requirements

• 5-7 years’ experience in Sales (wholesale apparel, baby-gear, toys, cpg preferred)
• 3-5 years’ experience working with International Distributors/Licensees
• Knowledge of internal business models
• Strong analytical and project management skills
• Ability to deal with ambiguity and operate in a fast-paced retail environment
• Strong collaboration with internal and external partners
• Excellent written and verbal communication skills
• Strong computer skills in MS Excel, Word, and PowerPoint
• Strong leadership skills with the ability to grow talent
• Bachelor’s degree required

Nice To Haves

• Foreign language experience a plus
• Baby industry or consumer goods experience preferred

Responsibilities

• Serve as an Account Manager, guiding cross-functional communication and surfacing key topics
• Coordinate cross-functional efforts with Operations, Credit, Planning, and Merchandising teams on day-to-day topics
• Build and nurture strong relationships with assigned customers, serving as their primary point of contact not only for day-to-day needs but also as a trusted strategic partner.
• Act as a reliable voice they turn to for guidance, long-term planning, and business growth opportunities.
• Prepare and present sell-in of assortment collections to customers via virtual or in-person product presentations
• Deliver product knowledge, visual merchandising, and assortment training both virtually and in markets
• Serve as the subject matter expert for the accounts and competitive landscape in the territory
• Ensure alignment across departments to support partner success and business goals
• Collaborate with international and domestic counterparts to share best practices and drive brand standards
• Support the planning and coordination of International Sales meetings (content, logistics, communications)
• Communicate with external accounts regarding contract agreements, extensions, and compliance issues
• Lead Business Development initiatives
• Conduct market due diligence to identify strategic partners
• Assess new market opportunities, including key retailers and competitive landscape
• Develop and implement pricing strategies tailored to each market
• Negotiate partnership terms in collaboration with leadership, including contracts, minimums, store opening plans, and business models
• Responsible for uploading customer sales orders and overall management of order files
• Own and maintain forward looking customer sales plans and budgets
• Partner closely with the supply chain organization to ensure timely shipment of all open orders
• Analyze business performance and sales trends on a weekly/monthly basis to determine if adjustments need to be made to bookings, shipments, or sales plans
• Quarterly review of customer open-to-buy (OTB) plans and monthly inventory levels review to ensure healthy levels of stock
• Manage the Skip Hop business in assigned region to meet or exceed revenue and profitability goals
• Manage end-to-end onboarding of new partners
• Collaborate on new store openings and launch marketing campaigns
• Co-develop first-year inventory plans to ensure optimal assortment and sell-through
• Train partners on buying tools, product assortment, and seasonal calendars
• Set up partners across all internal systems and platforms
• Coordinate financial reviews and establish commercial terms
• Ensure clear understanding of shipment processes, reporting requirements, and communication protocols

Benefits

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees