International Coordinator - Bilingual

Bureau Veritas•Pasadena, TX

2d•Remote

About The Position

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics. This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions. The International Coordinator (IC) manages specific commodities for major Latin American and Global Accounts within Bureau Veritas's Fuels division. This role is critical to delivering timely communications and comprehensive documentation that ensure all customer needs and expectations are met with excellence. The IC serves as the primary point of contact for assigned commodities, building professional relationships with customers while driving Bureau Veritas market share growth and customer satisfaction. At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits. Here's a breakdown of what we provide: Base Pay is adjusted based on job-related knowledge, skills, experience, and market location. Medical, Dental, and Vision coverage Company-matched Retirement plan Generous Paid Time Off and Company Holidays Life Insurance and AD&D coverage Paid Parental Leave Up to 10 Weeks for Pregnancy Short-Term Disability (STD) and Long-Term Disability (LTD) Tuition Assistance, along with optional life and pet insurance Access to Corporate Discounts This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location. Join us at Bureau Veritas, where your well-being and professional growth are our top priorities. If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com . We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

Requirements

Language Proficiency: 100% bilingual fluency in Spanish and English (written and verbal)
Technical Competency: Proficient with computer systems and software applications
Communication Skills: Excellent written and verbal communication abilities
Customer Service Orientation: Demonstrated commitment to customer satisfaction and relationship building
Organizational Skills: Ability to manage multiple commodities and accounts simultaneously
Problem-Solving: Proactive approach to identifying and resolving issues

Nice To Haves

Prior experience in commodities trading or management
Knowledge of fuel industry operations
Experience with Latin American markets
Familiarity with Bureau Veritas services or testing/inspection industry

Responsibilities

Complete all Bureau Veritas training and My Learnings courses prior to assigned due dates (target: 3 days early to prevent emergency delays)
Maintain compliance with all Bureau Veritas policies and procedures
Serve as the main contact for assigned commodities across assigned accounts
Maintain continuous access to a computer and ability to respond to account needs
Develop and maintain proficiency in each account's operations and specific requirements
Ensure customer expectations are fulfilled; communicate proactively when issues arise, providing clear information along with proposed solutions and alternatives
Actively monitor all commodity movements to ensure customer expectations are met and exceeded, including:
Timely status updates
Test results and analysis
Comprehensive communications
Complete all required documentation accurately and on schedule for assigned commodities
Conduct daily check-ins with account schedulers to maintain quality standards and strengthen business relationships
Consistently work toward securing scheduler nominations for Bureau Veritas services
Work closely with the Team Manager to manage and grow all assigned accounts
Maintain and expand business through:
Regular customer visits
Industry event participation
Strategic networking opportunities
Exceed annual financial goals for combined assigned accounts while meeting individual target metrics
Monitor key competitors and analyze their strengths and weaknesses
Identify market opportunities
Provide recommendations on customers, competitors, and market trends
Attend recurring Team Manager meetings to discuss:
Progress toward monthly account goals
Past activity and achievements
Future goals and expectations
Maintain continuous awareness of operations and provide regular updates on business activity and customer feedback (both positive and negative)
Inform Team Manager immediately when Bureau Veritas fails to meet customer satisfaction standards
Contribute and assist Team Manager with quarterly KPI presentations to customers
Support creation of CAR/iEvaluate reports as needed