International Logistics Specialist

Ocean Network Express

1d • Hybrid

About The Position

Service Operations import processes are executed by this position, which requires adherence to policies and procedures to ensure optimal service for internal and external customers and vendors. Responsibilities include completion of check lists at the individual vessel and port level to ensure that inbound cargo is on file with USCBP, local terminals and port operations. In addition, the position will work closely with vendors and terminals to coordinate the release of general import cargo as well as special cargo which includes refrigerated units requiring cold treatment, out of gauge and break bulk cargo. In addition, they will monitor cargo movement for USCBP exams to ensure timely release once cargo has been cleared. The incumbent reports directly to the Supervisor, Service Operations.

Requirements

• High level of both verbal and written communication skills
• Sound decision-making and problem-solving skills
• Adapts to change and prioritizes high-end results
• Strong interpersonal skills
• Responsive, dependable, and follows through
• Team Player
• ONEForce, G Suite or Microsoft Office experience is required
• 0 to 2+ function-related
• Bachelor’s Degree Preferred

Nice To Haves

• Previous experience in logistics, customer service, sales, or other related fields is a plus
• Customs and logistics knowledge is a plus but not required
• High level of verbal and written communication skills

Responsibilities

• Processing import vessels and cargo to ensure proper procedures and policies are followed.
• Assist with training of staff and the maintenance of training materials.
• Assist with internal/external customer concerns and sales inquiries.
• Troubleshoot and resolve complex issues involving cargo movement including customs, logistical, and technical challenges
• Case handling in ONEForce, ONE COD Portal and Terminal operating systems as appropriate.
• Develop and maintain a knowledge base of evolving products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level