IS Manager - Data Services

Allegis Group•Hanover, MD

3d•Onsite

About The Position

Job Summary: The IS Manager is responsible for planning, leading, organizing, and motivating the Data Services team within Global Enterprise Applications and Data to achieve a high level of performance and quality in delivering exceptional business value to users. The IS Manager is expected to lead and manage the support new and existing capabilities, including Data Lake, the Data Warehouse, and other integrated solutions and services to meet the current and future needs of the business. This role is responsible for managing a portfolio of efforts (projects, product backlogs, etc.), using Scaled Agile, in a fast-paced environment that may cross multiple operating companies and support organizations. They will be also responsible for planning, organizing, and managing Data Operations to ensure stable delivery of IS services, both on-premises and in the cloud. This role ensures high performance and quality in delivering stable, reliable, and innovative data platform services to business users. The IS Manager will leverage AI and machine learning techniques to enhance data-driven decision-making, optimize processes, and drive innovation across the organization. Required in-office presence at least 4 days per week (Hanover, MD)

Requirements

Bachelor's degree in Information Systems, Computer Science or equivalent
Minimum of 10 years of Information Technology experience
Experience with Data, Data Management and/or Data Analytics and modern cloud/on-prem data platforms
3-4 Years Experience with Snowflake, Matillion, Qlik, Informatica, or similar tools
Experience with Python and scripting for automation
Experience working in an offshore/onshore collaborative environment
Agile (SAFe) experience
Experience with modern data architecture (e.g. data lakes, cloud platform AWS/GCP/Azure)
Familiarity with ITSM tools (e.g., ServiceNow) and incident/change management
Strong understanding of security, backup/recovery, and data governance practices
Solid understanding of and demonstrated experience in using appropriate tools: MS Office and VersionOne
Excellent oral and written communications skills
Strong interpersonal skills including coaching, collaborating, and team building
Proven ability to lead software development and operational efforts or implement services and ensure objectives, goals, and commitments are met
Strong analytical and problem-solving skills
Solid technical project management and/or leadership skills including the ability to plan, organize, and steer activities with competing demands
Developing knowledge and understanding of business needs with the ability to establish/maintain elevated level of customer trust and confidence
Able to identify and understand complex problems/issues and develop solutions
Ability to travel without restrictions (domestic and international).

Responsibilities

Acts as technology owner, accountable for implementation and maintenance of products/services within Data Services products, platforms, and solutions, partnering with Product Owners and Business Sponsors
Manages deliverables, risks, status, and quality elements throughout the lifecycle for work efforts; validates operational readiness for production launches
Leads production support, database administration, and data platform maintenance teams to ensure stable, reliable, and secure data operations
Measures progress toward goals and effectively communicates progress to appropriate stakeholders
Establishes direction and clear sense of meaning to inspire teams to create their own connection and passion to the business goals
Drives team members to leverage or develop well-defined practices and processes that aid in increasing productivity and minimizing waste
Ensures work is delivered on time, within budget, adhering to high-quality standards and meeting customer expectations
Provides transparency in execution and monitoring within delivery plans
Ensures timely and appropriate escalation of delivery issues
Evaluates conceptual aspects of technical designs of applications, systems, and solutions to ensure sound decisions and investments are made in accordance with application architecture governance policies and standard
Assists the delivery manager in implementing the best practices as defined within the Portfolio Management Office (PMO), Agile CoE and SDLC standards and champions ongoing process improvement initiatives
Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
Identifies and implements process improvements to increase efficiency, effectiveness, and overall service delivery performance
Oversees incident, problem, and change management processes, ensuring timely resolution and root cause analysis
Coordinates database and platform upgrades, patching, backups, and recovery procedures
Provides regular reporting on service metrics, incidents, and platform health
Management responsibility for the Data Services teams, including hiring, leadership, development, and accountability for performance.
Coach others in their development as a leader and/or a more complex problem solver, and focus on helping others formulate their development agenda
Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring team members
Promotes empowerment of the team, ensures that each team member is fully engaged in the project and makes a meaningful contribution, and encourages a sustainable pace with high levels of quality for the team
Communicates and engages with highly technical knowledge workers. Able to challenge team thought processes to drive them to better solutions.
Establishes operational/team objectives and goals.
Contributes to the development of departmental budgets and actively manages budget to plan
Shares fiscal responsibility for the organization's technology investments and future planning of the organization's spend
Monitors and reports monthly cloud usage and spend

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)