Quality Operations Manager, AGI Data Services, AGI Data Services

Amazon • Boston, MA

1d

About The Position

The Quality Operations Manager orchestrates the site's entire quality audit
organization, managing a team of ~100 Quality Auditors through 5 Quality Audit
Managers and ~10 Quality Specialists. This strategic role bridges operational
excellence with organizational leadership, requiring the ability to navigate
complex organizational challenges while driving systematic improvements in audit
quality and efficiency. The role demands expertise in translating high-level
quality objectives into actionable strategies, managing through layers of
leadership, and fostering cross-functional partnerships to drive site-wide
quality improvements. While QAMs focus on direct team management and process
execution, the Quality Operations Manager concentrates on broader organizational
strategy, resource optimization, and creating frameworks that enable the entire
quality organization to deliver consistent, high-quality results.

Requirements

• Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field, or a Bachelor's degree and experience working as a Quality Assurance Engineer
• Experience managing large teams (about 120+ indirect reports and 4+ direct reports), or experience managing large teams across multiple locations and languages
• Experience running an effective operational excellence program
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 4+ years of stakeholder or account management experience

Nice To Haves

• Six Sigma Black Belt Certification, or experience in employee and performance management
• Experience with automation and any version control tools, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience developing and implementing training programs
• Experience implementing lean principles

Responsibilities

• Develop and execute strategic quality initiatives across the site's operations
• Lead and manage the site's quality organization through direct reports (QAMs and Specialists)
• Drive operational excellence through data-driven decision making and strategic planning
• Establish and monitor site-specific quality standards, metrics, and KPIs
• Build and maintain strong partnerships with site leadership and cross-functional stakeholders
• Optimize resource allocation and organizational planning within the quality department
• Lead process improvement initiatives to enhance audit accuracy and operational efficiency
• Develop and implement quality training programs and career development paths
• Create and maintain site-specific quality governance frameworks
• Drive standardization of quality processes across all shifts and operations
• Provide senior leadership reporting on quality metrics and organizational performance
• Lead change management initiatives within the quality organization

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager