Central Controls: Issue Management Director

Citi•Tampa, FL

About The Position

Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans, through a review and challenge of Issue description and scope, corrective action plans (CAP) and data quality of system input to ensure appropriate risk mitigation efforts are made in accordance with Control Framework Lead the coordination and comprehensive management of issues with key stakeholders Oversight issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures Lead Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs Responsible for robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner Drive robust challenge enabling the key stakeholders to implement sustainable solutions to address root causes Oversee development and implementation of analytical tools to evaluate issue remediation trends, identify key risks, and fashion insights for the improvement of processes Partner with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures Responsible for integration of lessons learned from previous experiences into the development of corrective action plans, promoting continuous improvement and timely closure of issues Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Ability to identify, measure, and manage key risks and controls.
Demonstrate sound business judgment.
Ability to see the big pictures with high attention to critical details.
Develop and implement strategy and process improvement initiatives.
Developing new ideas and improving current processes to proactively mitigate risks.
Requires an ability to provide challenge and make recommendation for risk and controls remediation.
Excellent knowledge in the development and execution for controls.
Proven experience in control related functions in the financial industry.
Proven experience in implementing sustainable solutions and improving processes.
Deep understanding of compliance laws, rules, regulations, and best practices.
Demonstrate exceptional leadership, decision-making, and problem-solving skills.
Excellent analytical skills to evaluate complex risk and control activities and processes.
Ability to deliver compelling presentations and influence executive audiences.
Strong sense of accountability and ownership, with strong results orientation.
Excellent communication skills; ability to engage and inspire across stakeholder groups.
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Responsibilities

Advise and support Issue Management teams on issue remediation plans.
Review and challenge issue descriptions, scope, and corrective action plans.
Lead coordination and management of issues with stakeholders.
Oversee issue quality reviews for policy compliance.
Lead Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Track and report issue inventory and quality metrics.
Drive challenge to implement sustainable solutions.
Oversee development and implementation of analytical tools.
Partner with stakeholders to develop corrective action plans.
Integrate lessons learned into corrective action plans.
Foster partnerships with internal audit, business units, and senior management.