IT Administrator

Heidi•New York, NY

7d•Onsite

About The Position

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The Role We’re looking for an experienced IT Administrator who will build and manage our growing device infrastructure, establishing secure and efficient systems that scale with our global expansion. You'll own our device lifecycle from procurement to retirement, ensuring seamless user experiences across locations, and serve as the primary technical resource for our team members. You’ll work closely with our Operations & Strategy Lead to shape our IT strategy, with the potential to grow into a leadership role as we built out our IT team in the North American region

Requirements

Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues.
Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin).
Experience with automation for onboarding and IT processes.
Familiarity with device networking concepts and management.
Exceptional organisational skills to manage device logistics across multiple locations with meticulous tracking.
Strong communication abilities to translate complex technical concepts clearly.

Nice To Haves

Bonus: experience building an IT function from the ground up or leading IT projects end-to-end.

Responsibilities

Orchestrate Device & App Management: Be the central hub for our device ecosystem. Administer MDM, coordinate device logistics across global locations, and create a seamless provisioning experience. Develop and manage application deployment strategies and app lifecycles, including creating scripts for remote installation, updates, and configuration.
Manage Access & Security: Champion our security posture by developing and implementing device management policies and managing device networking. Manage access controls for key platforms. Administer password manager and compliance tool, and build the foundation for secure account credentialing.
Automate & Streamline Onboarding: Design and implement automation for user onboarding processes, ensuring new team members get timely access to necessary hardware, software, and relevant Slack groups. (Aligns with potential future SSO/SCIM work ).
Create Exceptional Technical Support: Build and manage an internal IT helpdesk that resolves issues efficiently. Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools they need.
Implement and Maintain IT Asset Management: Design, deploy and oversee our IT asset management system to track hardware, software, and licenses. Ensure accurate inventory, compliance, and optimal resource allocation.
Scale Our Infrastructure: Design systems and processes that grow with us. Identify operational bottlenecks, implement automation where possible, and create documentation. Manage office IT infrastructure needs, potentially including video conferencing and network management.
Collaborate Across Teams: Work closely with Engineering, Operations, and other functions to understand their technical needs and implement solutions.