IT Administrator

HealthEZ • Edina, MN

6d • $55,000 - $70,000 • Hybrid

About The Position

HealthEZ is seeking a Help Desk & Network Administrator to join our growing IT team. This hybrid role will provide hands-on end-user support while also administering and enhancing our infrastructure — with a strong emphasis on MS Windows Server services, Microsoft Azure Network components, Microsoft 365, and Entra ID, and a good grasp on identity management. You’ll play a key part in supporting our modern cloud-first environment, ensuring security, reliability, and a great user experience. This is an onsite/hybrid position. Our office location is Bloomington, Minnesota.

Requirements

• 3+ years of experience in technical support and/or system/network administration.
• Strong knowledge of Microsoft Azure administration and services
• Microsoft Windows Servers
• Microsoft 365 suite administration
• Entra ID / Azure Active Directory
• Windows workstation & macOS environments
• Experience with VMware administration
• TCP/IP networking fundamentals
• Remote access tools (VPN, RDP, etc.)
• Anti-virus/malware solutions (CrowdStrike experience preferred)
• VoIP/phone system support (8x8 experience a plus)
• Excellent troubleshooting skills, proactive problem-solving mindset, and ability to work independently and collaboratively.
• Strong communication and interpersonal skills with the ability to build rapport across the organization.

Nice To Haves

• Cisco switches/routers (preferred)
• Anti-virus/malware solutions (CrowdStrike experience preferred)
• VoIP/phone system support (8x8 experience a plus)

Responsibilities

• Provide Tier 1 & 2 technical support for desktops, laptops (Windows/Mac), mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, remote tools, and in-person.
• Manage support tickets from creation to resolution, ensuring timely follow-up and thorough documentation.
• Administer Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related services.
• Manage Azure Active Directory / Entra ID for user accounts, roles, security groups, and conditional access policies.
• Assist with Azure Virtual Machines, Azure networking, and resource management.
• Support identity and access management, MFA, SSO, and security compliance requirements.
• Maintain and troubleshoot network infrastructure (LAN/WAN/Wi-Fi, firewalls, switches, VPN).
• Support and maintain VMware virtual environments and Windows Server infrastructure.
• Assist with system monitoring, patching, backups, and disaster recovery.
• Participate in IT projects, technology rollouts, and process improvement initiatives.
• Develop and maintain IT documentation for systems, configurations, and procedures.
• Research, recommend, and implement tools and solutions to enhance performance, security, and efficiency.

Benefits

• Employee benefits are part of the competitive total rewards package that HealthEZ provides to you.
• Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed