IT Business Analyst II

ENFRA LLC•Houston, TX

9d•$130,000 - $140,000

About The Position

The Sr. IT Business Analyst – Field Service Management partners with business leadership to understand and clearly define their challenges and opportunities and to recommend technology solutions that address them. Acts as a liaison between the various internal and external stakeholders, and service providers, to drive change and implement technology solutions. JDE Support and Process Improvement lead stays involved during product development and quality assurance phases and takes over as primary contact for support issues ranging from critical situations to small-to-medium scale changes and enhancements.

Requirements

Bachelor’s Degree
5+ years supporting business applications within IT organization
In-depth subject matter expertise in JDE processes
JDE Orchestrator experience

Nice To Haves

Oracle Field Service application
International Institute of Business Analysis (IIBA) Certification(s)
Project Management Experience

Responsibilities

Gathers business requirements; produces system designs and technical specifications; configures software; designs data conversions, integrations, reports, and enhancements; tests technology solutions; trains key stakeholders such as support personnel, system administrators, and end users; maintains and supports business software
Hands on configuration of Field Service Management system, specifically in an environment of SaaS architecture
Develops and maintains a detailed understanding of: how application software has been configured and integrated to support business needs
database structures, data use, process inputs and outputs for his/her responsible functions
Experience integrating core ERP functions with the peripheral technologies to support business needs
Need to understand and manage seamless integrations
Ensure data flows correctly between different systems, troubleshoot integration issues, and work with other system owners to coordinate updates or changes
Provide guidance and support with the configuration and working of Work orders and Inventory
Acts as project manager on all IT initiatives within the Field Service management portfolio
Document system processes, user guides, and standard operating procedures
Communicates with application users to address incidents, fulfill requests, administer changes and resolve problems, as per established technology policies and best practices
Provides timely production support by meeting SLA’s
Escalate issues to management when appropriate
Mentoring and educating other team members
Assist IT management and end-users to determine feasibility of potential systems projects