IT Business Analyst

QTS Data Centers•Ashburn, VA

20h

About The Position

The IT Business Analyst will work with business leaders to identify and translate user requirements into user stories, design documentation, timelines process flows and other documentation as needed. The position requires excellent written and verbal skills with the ability to facilitate meetings and larger workshops to drive continuous process and platform improvements.

Requirements

Bachelor’s degree in Management Information Systems or related field or equivalent professional experience.
Five or more years of experience as a Business Analyst or other relevant experience.
Prior experience working with Salesforce products such as Sales Cloud, CPQ, etc.
Experience with Agile/Scrum methodology.
Experience in creating mockups, wireframes, and prototypes.
Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.
Experience in SaaS subscription-based customer support, Customer Success as well as Post-Sales process, preferably with a high-tech company.
Extremely organized, capable of multitasking and managing their time well.
Excellent written and verbal communication skills.
Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint).
Demonstrate willingness to partner across internal departments.
Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
Strong critical thinking skills to assess current processes and propose new ideas.
Change Agent - Excited about change, drives business process improvement and technology expansion within the business.
Resilient in the face of opposition and adversity, able to complete required changes.
Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.
Must have experience communicating how changes in requirements result in changes to the original level of effort or timeline.

Nice To Haves

Salesforce certifications.
Prior experience with Workday Financial.
Experience leading and developing enhancements and process improvements in Salesforce.
Project Management skills.
Previous hands-on quality assurance background with experience full-cycle testing of functional requirements and managing requirements traceability.
Scrum training and/or certifications.

Responsibilities

Gathering requirements and translating the requirements into functional design specifications, use cases and/or business process flows.
Create process documentation, and user stories.
Work with Business and Technical teams to groom and prioritize.
Work on Agile implementations with Scrum Masters, Product Owners, and Program Leaders, etc.
Facilitate working sessions with Product Owners and Business teams.
Give demo to Product Owners and Business stakeholders.
Test the application and confirm test cases for the testing team.
Organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.
Interpret user needs and create detailed user stories that will meet the Developer’s needs.
Manage and prioritize requirements in collaboration with cross functional teams.
Adjust the requirements based on timeline, complexity and other business drivers.
Analyze complex business processes, identify automation opportunities, identify business requirements, reengineer process to improve automation potential.
Research, analyze and troubleshoot production support issues.
Able to work with a high level of independent capability and initiative, while being able adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision.