IT Configuration Management Analyst

Datasite • Minneapolis, MN

2d • Hybrid

About The Position

We are seeking an IT Configuration Management Analyst to support the accuracy, reliability, and governance of the Configuration Management Database (CMDB) within ServiceNow. This role focuses on CMDB data quality, CI lifecycle management, and relationship integrity, partnering closely with ITSM, ITOM, ITAM/SAM, and ServiceNow platform teams. This is an ideal role for someone who understands that CMDB success is driven by disciplined data management and process alignment, not just tools.

Requirements

• Bachelor’s degree in IT or a related field
• Minimum of 5 years of experience working with CMDB data in ServiceNow
• Experience with the implementation and configuration of ServiceNow CMDB.
• Strong understanding of: ServiceNow CMDB structure and CI classes CI lifecycle management CI relationships and dependency mapping
• Experience analyzing and improving data quality
• Ability to work cross-functionally with technical and process teams
• Strong attention to detail and documentation skills
• Experience with ServiceNow ITOM Discovery or Service Mapping
• Exposure to ITAM, SAM, or HAM data models
• Experience supporting ITIL-based processes (Incident, Change, Problem)
• Familiarity with data certification, reconciliation, or audit activities

Responsibilities

• Maintain and improve CMDB data accuracy, completeness, and consistency within ServiceNow
• Monitor and remediate CMDB health issues, including: Duplicate CIs Stale or orphaned records Incomplete attributes Broken or missing relationships
• Support CI lifecycle processes: Creation Updates Retirement / decommissioning
• Review and manage CI relationships (applications, services, infrastructure, dependencies)
• Partner with ITOM, ITAM/SAM, and endpoint teams to align discovery and data ingestion sources
• Assist with CMDB governance activities, including: CI class usage standards Attribute ownership Data certification processes
• Run CMDB audits, reconciliations, and health dashboards
• Support change, incident, and problem teams by ensuring CMDB data supports operational workflows
• Document CMDB standards, procedures, and data definitions

Benefits

• Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.
• Specific details will be provided during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level