IT Desktop Engineer

Bitdeer Technologies Group • Austin, TX

6d

About The Position

Bitdeer is seeking a proactive IT Desktop Engineer to provide high-quality technical support to our global team. The ideal candidate should excel in troubleshooting, maintaining IT infrastructure, and ensuring a seamless end-user experience. While the primary focus is support, candidates with scripting and coding skills to improve workflow efficiency will be prioritized.

Requirements

• Bachelor's degree in computer-related fields preferred.
• 1+ years of IT desktop support or related experience.
• [Priority] Strong proficiency in scripting (PowerShell or Bash) to solve real-world problems and automate basic tasks.
• Expert in Windows environment: AD, Bitlocker, WIM imaging, and GPO management.
• Intermediate macOS troubleshooting skills (Keychain, FileVault, MDM enrollment).
• Solid understanding of networking fundamentals: TCP/IP, VLAN, VPN.
• Proven ability to learn new technologies and concepts quickly.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Nice To Haves

• Mandarin proficiency
• Familiarity with Python or experience interacting with APIs is a significant advantage.

Responsibilities

• Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment, including video systems, laptops, and printers.
• Promptly respond to global employee service requests via email and ticketing systems (ServiceNow/Jira), maintaining ≤24hr SLA compliance.
• Install, configure, and upgrade operating systems, common office software, and mobile applications.
• Administer and maintain Unified Endpoint Management (UEM) platforms (e.g., Intune, Jamf) for software deployment, patch management, and device configuration.
• Utilize scripting (PowerShell, Bash, etc.) to streamline repetitive tasks and manage system configurations.
• Create KB articles and conduct user training sessions on IT best practices.
• Assist the IT team with other daily tasks and global infrastructure projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level