IT Desktop Support Technician

GBQ Holdings•Cincinnati, OH

About The Position

The support technician will be responsible for computer and network helpdesk support for GBQ personnel. Tasks: Provides support to the users with everyday general IT support issues. Performs software installations. Prepares online documentation for new software releases. Maintains desktop and laptop computers with the latest software, firmware and BIOS. This involves online research to determine latest software patches and develop a plan to rollout to all computers. Assist with personnel moves, laptop imaging and other equipment deployments. Provides five-star technical support to employees for computer/printing/applications. Performs support for Apple and Android devices. Has ability to work and make decisions without constant supervision. Collaborates with Director of IT to review, analyze and determine helpdesk priorities. Performs system backups and restore files for employees. Manages printer toner and arrange for service on all printers . Keeps users informed on current helpdesk issues and progress being made. Calls software/Hardware vendors to resolve issues when needed. Collaborates with the IT group to stay ahead and effective with delivering IT solutions to the firm. Profitability: Tracks and reports actual client related time. Involvement with internally focused projects to improve procedures by participation in committees, technical training, HR initiatives and other firm related projects. Practice Growth: Identify opportunities to reduce firm costs. Provide services in addition to core services. Client Focus : Provides a high quality, accurate work product to both internal and external clients. Provides solid support to professional staff and responds to requests in a timely manner. Demonstrates comprehension of relevant accounting knowledge, technology concepts and other methodologies. Brand Culture/Development: Exemplify Brand Attributes of the Firm. Comply with all policies and procedures of the Firm. Demonstrate ability to work individually or in a team environment and address conflict with peers and superiors.

Requirements

Associates degree in Computer Science equivalent combination of education and experience.
Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
Helpdesk duties or computer configuration/set-up operations as well as customer service background.
Must be proficient with Windows Operating Systems, and MS Office Suite (Outlook, Word, Excel, Powerpoint and Access).
Focused on resolutions and productivity.
Good judgment and decision-making skills.
Ability and flexibility to adapt to change quickly.
Must possess strong hardware and software troubleshooting skills to solve problems.
Strong interpersonal skills with the ability to maintain a professional demeanor and work with people at all levels internally and externally.
Customer service focus in all areas including internal clients and external clients.
Must be able to lift at least 50 lbs. to include computer monitors, shipments and computers.
Ability to work evenings and weekends based on time of year and client demands.

Responsibilities

Provides support to the users with everyday general IT support issues.
Performs software installations.
Prepares online documentation for new software releases.
Maintains desktop and laptop computers with the latest software, firmware and BIOS.
Assist with personnel moves, laptop imaging and other equipment deployments.
Provides five-star technical support to employees for computer/printing/applications.
Performs support for Apple and Android devices.
Collaborates with Director of IT to review, analyze and determine helpdesk priorities.
Performs system backups and restore files for employees.
Manages printer toner and arrange for service on all printers
Keeps users informed on current helpdesk issues and progress being made.
Calls software/Hardware vendors to resolve issues when needed.
Collaborates with the IT group to stay ahead and effective with delivering IT solutions to the firm.
Tracks and reports actual client related time.
Involvement with internally focused projects to improve procedures by participation in committees, technical training, HR initiatives and other firm related projects.
Identify opportunities to reduce firm costs.
Provide services in addition to core services.
Provides a high quality, accurate work product to both internal and external clients.
Provides solid support to professional staff and responds to requests in a timely manner.
Demonstrates comprehension of relevant accounting knowledge, technology concepts and other methodologies.
Exemplify Brand Attributes of the Firm.
Comply with all policies and procedures of the Firm.
Demonstrate ability to work individually or in a team environment and address conflict with peers and superiors.