IT EPIC Ambulatory Support Specialist

Hackensack Meridian Health•Edison, NJ

1d•Onsite

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The EPIC Ambulatory Support Specialist will be a key player in the day-to-day support and optimization of the EPIC Ambulatory module across our extensive network of outpatient clinics and specialty practices at Hackensack Meridian Health (HMH). It involves troubleshooting complex issues, providing at-the-elbow support, and collaborating with various teams to ensure the seamless operation of our EPIC system. This is an on-site position and there will be some traveling to offices daily. The hours are 8am-4pm.

Requirements

Associate's degree or equivalent related experience.
Minimum of 3+ years of experience in a clinical area (i.e., Patient Care Tech/PCT, Nursing Unit Secretary/NUS, Education, Health Information Management/HIM) in which you interact directly with providers and use clinical applications, preferably EPIC.
Medical Terminology knowledge and/or Electronic Medical Records (EMR) system experience.
Prior experience/position providing research and troubleshooting of issues/concerns, and bringing them to resolution.
Deep understanding of clinical workflows.
Demonstrated passion for providing exceptional customer service to providers and clinical staff.
Strong organizational skills and abilities.
Driver's License and dependable transportation for the ability to travel between Network campuses as needed.
Must have flexible working hours, as well as flexibility for scheduling and travel.
Ability to work in a fast-paced environment, delivering high-quality solutions, and playing an integral part of a cohesive team.
Exceptional ability to successfully work together with nursing, ancillary, physician, and all teams at all levels.
Excellent written and verbal communication skills.
Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Nice To Haves

Bachelor's degree preferred.
Previous Super User experience with clinical systems.
Minimum of 3+ years of experience providing system support to physicians and clinical staff; or a minimum of 2+ years of experience working in a clinical setting with daily use of an Electronic Medical Record (EMR).
Previous experience with EPIC systems or equivalent Clinical Application Vendor.
Minimum of 3+ years of proven knowledge of clinical workflows and a track record of providing excellent support to physicians and clinical staff.

Responsibilities

Serves as a point of contact for end-users, providing timely and effective support for all issues and requests related to relevant EPIC applications.
Analyzes, troubleshoots, and escalates complex system issues, including workflow and software problems, to minimize disruption to clinical operations.
Provides at-the-elbow support and training to physicians, nurses, and other clinical staff to enhance their proficiency and satisfaction with the EPIC system. Works to increase usability, promote adoption, and create sustainability of the EHR through multi-disciplinary teams.
Participates in the testing and implementation of system upgrades, patches, and new functionality rollouts.
Assists in the analysis of Signal efficiency data and translates it into meaningful training opportunities.
Maintains a strong understanding of outpatient clinical workflows and operations to ensure the EPIC system is configured to support efficient and effective patient care.
Provides front-line customer support during and after implementations and extended downtimes.
Works effectively and professionally with Information Technology (IT) and other departments to resolve issues.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.