IT Support Specialist IT Support Specialist IT Support Specialist

Volkswagen AG • Austin, TX

8h

About The Position

We are seeking a detail-oriented and proactive IT Support Specialist to join our team. You will be responsible for providing technical support to end users, maintaining IT systems, and ensuring smooth operation of hardware and software environments across the organization.

Requirements

• At least 5 - 7 year’s experience as an IT Support specialist in a mid-to-large sized company or in an enterprise environment.
• Bachelor’s degree in computer science, Information Technology, or related field
• Communication skills
• Problem solving skills
• Analytical skills
• Conceptual thinking skills
• Integration - joining people, processes, systems
• Excellent presentation and writing skills
• Experience with cross-functional collaboration
• Ability to build and maintain strong ties in a multicultural environment
• Strong customer orientation
• Strong knowledge of Windows and MacOS environments.
• Experience with Microsoft 365
• Experience with Jamf, Okta and Intune is a plus.
• Familiarity with collaboration tools like Slack and Atlassian products.
• Highly organized, approachable, and eager to learn new tools and technologies.
• Strong communication skills – you can translate “tech speak” into clear, understandable language.
• A service-oriented mindset: you enjoy helping others succeed.
• A self-starter who is eager to learn new tools, technologies, and workflows.

Nice To Haves

• Masters in CS or related field.
• Experience supporting remote and hybrid teams.
• Exposure to basic scripting or automation (e.g., PowerShell, Bash) is a plus.
• Microsoft Systems Certification Engineer (MCSE)
• Previous system design in a client server environment

Responsibilities

• Provide day-to-day IT support for our team, ensuring smooth operations across MacOS and Windows devices and tools.
• Support identity and access management with Okta.
• Troubleshoot and administer Microsoft 365 apps and services.
• Help colleagues make the most of Slack and Atlassian (Jira, Confluence).
• Cover IT aspects of employee lifecycle: onboarding newcomers and off-boarding leavers.
• Organize and coordinate replacement of end-of-lifecycle devices.
• Collaborate with stakeholders to translate technical issues into business-friendly solutions.
• Continuously improve IT processes, documentation, and user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level