IT Field Specialists

Equity Residential•New York, NY

About The Position

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver a Winning Performance: Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your Limits We Care About Your Total Wellbeing: Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing: Paid Community Service Hours Career Wellbeing: Leadership Development Learn more about our Total Wellbeing program here. What You’ll Be Doing: The IT Field Specialist is the IT resource for Equity Residential’s IoT related products, leasing office equipment, Internet connectivity and low voltage related projects at the company’s apartment properties. This person will manage as well as be involved with various projects in their assigned market for the Community Technology Group, including making technical recommendations, conducting site surveys and managing vendors.. This person will assess, troubleshoot, repair or make replacement recommendations on down or obsolete systems. They also serve as the technology subject matter experts for their assigned market(s) for Internet connected multifamily building systems such as video entertainment systems, music, door access, cameras and smart package rooms, among others.

Requirements

Bachelor’s or Associate’s degree , or completion of technical courses.
At least 5 years experience in a technical field working with low voltage cabling, installing/maintaining audio-visual systems, building entry systems or Internet service providers required.
Must have an understanding of LAN / WAN technologies.
Must have experience managing technical projects.
Must have a strong ability to work unsupervised and to manage time and workload effectively to meet the priorities set by the Director and Vice President.
Excellent written, verbal and customer service skills are required; must be an effective communicator with all levels of the organization.
Strong computer proficiency in Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand tools and power tools normally used in maintenance and construction.
Valid driver’s license and good driving record along with auto insurance required.

Responsibilities

Reviews all IT/IoT systems on properties.
Assist with department owners ensuring systems are functioning properly.
Supports Maintenance Supervisors/Directors and Property Managers in a variety of IT support activities.
Assists Property Managers and/or Regional Managers in evaluating technology needs
Recommend, assist and participate in optimizing technology needs.
Assists in preparing the annual operating budget for voice, video and data
Maintains state-of-the-art knowledge of new technology, techniques and programs.
Manage all internet and IoT connected systems at properties in assigned market(s) including but not limited to wifi, camera systems, building access controls, audio/visual systems, phone (VoIP), etc…
Partner with local investment and development team to assist in scoping out projects.
Review and/or build budgetary quotes for projects.
Perform due diligence walks for acquisitions to inventory and document current technology.
Come up with a recommendation for bringing the properties technology live within our environment.
Self manage projects and schedules within your market (s)
Manages a full schedule of property visits, vendor meetings and conference calls across a specified metropolitan area in support of a variety of projects relating to Internet connectivity for systems such as WiFi, entry access, music, IoT systems and security.
Works effectively with fellow team members and cross functional teams to understand the connectivity needs for various projects, conduct site surveys and report findings clearly and in a timely manner.
Works to implement Internet-connected building systems and WiFi at properties according to defined strategy and standards.
Executes project tasks at the local level as needed to support connectivity projects under management by the Community Technology Group and Construction Services.
Dispatches carriers and service technicians as needed for work that cannot be completed in-house, directing their work during property visits.
Manages the Community Technology Group’s Help Desk tickets (voice, wifi and broadband requests) and WiFi trouble escalations for the assigned area, addressing all levels of issues, prioritizing responses, troubleshooting and escalating to appropriate parties.
Provides regular, detailed written reports to the Director and Project Manager summarizing weekly schedules, results of site surveys and vendor meetings relating to projects under management by the Community Technology Group.
Documents knowledge of building systems for Equity’s Internet of Things (IoT) database.
Creates standard operating procedures and serves as a subject matter expert on a variety of building systems such as access systems, gates, common area music, A/V for entertainment systems and security cameras.
Represents the Company in a professional manner at all times.
Consistently maintains a professional courteous attitude when dealing with vendors, residents and coworkers.
Performs other duties as necessary.