IT Field Support Tech 2
About The Position
The IT Field Support Technician II is responsible for installation, support, inventory, system enhancements and management of networked and non-networked hardware i.e. desktops, printers, peripherals, management of networked system/infrastructure i.e. WAN/LAN, cabling infrastructure, connectivity, etc. Installation, support, inventory, and management of local system applications. In addition, the IT Field Support Technician II is responsible for problem resolution/troubleshooting/training and communicating with the end users in a timely and customer-oriented manner. Assisting with the deployment and maintenance of service level agreements with appropriate reporting and documentation of support. Point of escalation for the IT Field Support Technicians. All other duties as assigned.
Requirements
- High school diploma or Equivalent
- Minimum 4 years in customer service / IT Support
- Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.)
- Networking environments, and Microsoft.
- Infrastructure experience with configuration, management, and troubleshooting connectivity related issues.
- Strong communication, presentation, and customer relation skills.
- The individual must be able to communicate and have good team building skills.
Nice To Haves
- Bachelor's Degree of Computer Science degree preferred in Information Systems or related field
Responsibilities
- Performs other duties as assigned
- Complies with all Wellstar Health System policies, standards of work, and code of conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
