IT Field Support Tech II

Axia Women's Health • Mount Laurel, NJ

8h • Onsite

About The Position

At Axia Women’s Health , recognized as a Great Place to Work for a 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. The Level 2 IT Field Support Technician provides advanced technical support and field service to Axia Women’s Health care centers across the New Jersey & Pennsylvania regions. This role serves as an escalation point for the Level 1 Service Desk and is responsible for resolving complex technical issues involving hardware, software, and network systems. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to work independently while providing exceptional service to clinical and administrative staff.

Requirements

• Microsoft Windows OS and Microsoft 365 Suite
• Microsoft Intune/SCCM
• Network connectivity and cabling
• Citrix environment support
• Printer and scanner configuration
• Familiarity with ITSM tools (ServiceNow, BMC Remedy, Cherwell, etc.)
• Strong organizational and coordination abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently.
• Calm, flexible, and effective under pressure.
• Strong customer service orientation and problem-solving mindset.
• Attention to detail with thorough documentation practices.
• Associate’s Degree in Information Technology or a related field; equivalent combination of education and experience may be considered.
• Minimum of 3 years of hands-on technical support experience required.

Nice To Haves

• Experience supporting eClinicalWorks or other ambulatory EHR systems (Epic, Athenahealth, etc.).
• Prior healthcare IT experience.
• Familiarity with ITIL principles and service management practices.
• Technical certifications such as CompTIA A+, Microsoft, or ITIL Foundations preferred.

Responsibilities

• Provide advanced technical support for desktop hardware, software, and peripherals.
• Serve as the escalation point for Level 1 Service Desk incidents and requests.
• Troubleshoot and repair network connectivity and cabling issues.
• Install, configure, and maintain Microsoft Windows, Office 365, and Intune/SCCM environments.
• Support Citrix, printing, scanning configurations and troubleshoot hardware performance or functionality issues
• Coordinate with internal IT teams and external vendors to resolve complex issues.
• Maintain accurate documentation of troubleshooting steps, system configurations, and resolutions.
• Identify and implement process improvements to enhance service quality and efficiency.
• Participate in an on-call rotation for after-hours support (approximately one week every 3–4 months.
• Travel regularly to care centers across New Jersey / Pennsylvania to provide on-site support.
• Perform other duties as assigned by management.

Benefits

• Full time benefit-eligibility beginning the first of the month after hire
• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree