IT Generalist

3dB Labs • West Chester Township, OH

2d

About The Position

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.
For the IT Generalist role, the major list of duties include:

Requirements

• US Citizen, ability to obtain a US Government Top Secret Clearance
• 5-10 years IT experience
• Bachelors or Associates degree in IT, Computer Systems, or similar
• Experience in a Linux and Windows based environment

Nice To Haves

• Familiarity with Cisco CLI a plus
• Current or past US security clearance is a major plus

Responsibilities

• End User Support
• Maintain/upgrade computers, peripherals, networking equipment, etc.
• Onboard new employees’ computers and handheld devices
• Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
• Respond to tickets
• Networking Support
• Configure devices for appropriate networking permissions
• General troubleshooting/maintenance
• Infrastructure Support
• VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
• Create and implement backup and disaster recovery strategies
• Run cable as needed

Benefits

• 100% coverage of employee and dependent medical, vision, and dental
• Coverage of co-pays and deductibles
• 401k, profit sharing of up to 25% of your salary
• Flexible hours
• Bank of holiday and PTO hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level