IT Help Desk Technician

TAKKION Ops Management LLC•Centennial, CO

21m•Onsite

About The Position

Job Summary: We are seeking a skilled IT Help Desk Technician to provide technical support to end users and maintain reliable IT operations. This role combines end-user support, hardware repair, and device deployment with administration and troubleshooting of Microsoft 365 services including Entra ID, Intune, Teams, and OneDrive. The ideal candidate is customer-focused, technically proficient, and experienced in managing endpoint devices, resolving hardware issues, and supporting cloud-based identity and collaboration platforms.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of experience in IT Help Desk, Desktop Support, or similar role.
Hands-on experience repairing and troubleshooting desktop and laptop hardware.
Experience deploying and managing devices using Microsoft Intune.
Experience supporting Microsoft Entra ID (Azure AD) user management and authentication.
Familiarity with Microsoft Teams and OneDrive administration and troubleshooting.
Strong knowledge of Windows 10/11 operating systems.
Experience with ticketing systems and remote support tools.
Excellent problem-solving, communication, and customer service skills.

Nice To Haves

Microsoft certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or related.
Experience with Autopilot deployment and device provisioning.
Familiarity with PowerShell scripting for automation.
Experience supporting hybrid environments with Active Directory and Entra ID.
Knowledge of basic networking concepts (DNS, DHCP, VPN).

Responsibilities

Provide Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
Diagnose and resolve hardware, software, and network issues via help desk ticketing systems, phone, remote tools, and in-person support.
Document incidents, service requests, and resolutions in the help desk system.
Maintain high levels of customer satisfaction and timely resolution of support requests.
Troubleshoot and repair desktop and laptop hardware issues including components such as RAM, SSDs, batteries, displays, and motherboards.
Perform imaging, configuration, and deployment of new devices for employees.
Manage hardware inventory, asset tagging, and lifecycle replacement processes.
Decommission and securely dispose of outdated hardware.
Configure and deploy Windows devices using Microsoft Intune and endpoint management policies.
Support device enrollment, compliance policies, configuration profiles, and application deployment.
Maintain device security and patch management through Intune and related tools.
Manage user identities and access through Microsoft Entra ID (Azure AD).
Create, modify, and troubleshoot user accounts, group memberships, and authentication issues.
Support collaboration tools including Microsoft Teams and OneDrive, resolving sync issues, permissions problems, and configuration concerns.
Assist with license assignments and Microsoft 365 account management.
Maintain internal IT documentation, knowledge base articles, and troubleshooting guides.
Identify recurring issues and recommend process or technology improvements.
Assist with IT projects such as system upgrades, migrations, and security initiatives.