IT Help Desk (Onsite)
About The Position
We are The Customization Group, a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships. Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce. We have a brand-new opportunity for an IT Help Desk to support our fast-paced production environment in Columbus, Ohio. You’ll play a key role in keeping on-site technology, workstations, and production-floor systems running smoothly every day.
Requirements
- 1–3 years of IT help desk or technical support experience in a manufacturing or warehouse setting.
- Familiarity with ERP/WMS systems and production-floor equipment (scanners, printers, labelers). Experience with Windows OS, Office 365, networking basics, and Active Directory.
- Hands-on experience supporting shift-based or high-volume operations.
- Strong troubleshooting skills with both hardware and software.
Responsibilities
- Troubleshoot and provide support for print stations and supervisor stations.
- Maintain clean, organized, and properly labeled IT equipment installations.
- Diagnose and resolve PC issues across the site.
- Ensure IT security compliance by following company policies and industry best practices.
- Provision, configure, and install workstations and administrative PCs.
- Assist the IT Admin in CMH and the Global Head of Infrastructure with server management, backups, installations, and updates.
- Perform network cable installations and troubleshoot connectivity issues as needed.
- Develop and maintain IT support documentation.
- Monitor, organize, and manage IT inventory for the Phoenix site.
- Participate in U.S. and global IT meetings.
- Collaborate with Picanova Inc. and Picanova GmbH IT teams as required.
- Provide on-floor IT support to the Production Team when needed.
Benefits
- Global Collaboration: Benefit from working in our internationally dispersed teams, gaining valuable global insights within a dynamic, owner-managed company 🌍
- Health & Wellness Commitment: Take advantage of our comprehensive health and vision insurance plans, demonstrating our dedication to your well-being 🏥
- Comprehensive Leave: Benefit from 10 vacation days, 7 recognized holidays, and an additional 5 days of paid sick leave, ensuring you have ample time to recharge 🔋
- Team Engagement: Engage in team-building events celebrated throughout the year and enrich your expertise through local workshops, fostering both professional growth and community spirit 🌟
- Professional Opportunities: Dive into exciting projects and seize abundant opportunities for professional growth and development 🚀
- Office Perks: Delight in unlimited coffee, tea, and water available at all times, enhancing your work environment ☕
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
