IT Help Desk

Mr. Greens Produce • Myricks Trailer Park, FL

1d • Onsite

About The Position

The Help Desk / IT Support Specialist is the first point of contact for employees experiencing technical issues. This role provides timely, customer-focused support across hardware, software, and access-related problems while escalating complex issues appropriately. The ideal candidate is patient, detail-oriented, and enjoys helping others use technology effectively.

Requirements

• 1–3 years of experience in an IT support or help desk role
• Strong understanding of: Windows and/or macOS Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking concepts (Wi-Fi, DNS, VPN)
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, Freshservice, etc.)
• Excellent customer service and communication skills

Responsibilities

• Serve as the primary contact for IT support requests via ticketing system, phone, email, and chat
• Troubleshoot and resolve common issues related to: Windows and macOS Office 365 / Microsoft 365 Email, printers, VPN, and network connectivity Password resets, MFA, and access requests
• Provide clear, friendly communication to non-technical users
• Set up, configure, and deploy laptops, desktops, mobile devices, and peripherals
• Manage user accounts in Active Directory / Entra ID (Azure AD)
• Assist with onboarding and offboarding of employees
• Maintain asset inventory and documentation
• Log, track, and update tickets in the ITSM system
• Prioritize issues based on impact and urgency
• Escalate unresolved or complex issues to senior IT staff
• Follow up with users to ensure resolution and satisfaction

Benefits

• Medical/Dental/Vision/Disability Insurance
• PTO
• Holiday Pay
• Floating Holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed